Service Manager - LivEasy Care Disability Services

LivEasy Care; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

LivEasy Care Disability Services is seeking a Service Manager to oversee operations in the Perth Inner South region. Responsible for day-to-day management, planning with residents, and ensuring high-quality care aligned with individual goals.

You will supervise staff, manage budgets, and mentor workers while maintaining strong engagement with residents and families to deliver a superior experience. A background in disability or aged care and NDIS standards knowledge is essential.

Qualifications

• Experience supervising teams in disability or aged care (5+ staff).
• Strong communication, facilitation, negotiation and advocacy skills.
• Knowledge of NDIS Practice Standards and Quality Indicators.
• Certificate III/IV in Disability Services or equivalent.
• Australian citizenship or permanent residency; NDIS Screening Clearance.

Responsibilities

• Facilitate annual person-centred planning meetings and develop plans.
• Oversee resident funding tracking and P&L for each home.
• Mentor and supervise Support Workers and rostering.
• Engage with residents and families to foster participation.
• Ensure timely outcome reports and reporting.
• Monitor health and wellbeing of participants and staff.

Skills

Team supervision

Stakeholder engagement

Communication

Facilitation

Negotiation

Advocacy

Time management

Problem solving

Education

Cert III/IV Disability Services

Tertiary qualification

Tools

Microsoft Office

NDIS reporting tools

Job description

Service Manager - LivEasy Care Disability Services

LivEasy is looking for a Lifestyle Manager/Service Manager to look after its operations in the Perth Inner South due to recent expansion.

The Service Manager supervises the day-to-day management and administration of services and activities within their nominated homes, ensuring a superior experience is provided to residents and their families that meet their individual needs, goals, and aspirations and contributes towards an increase in the overall quality of life.

About us:

LivEasy Care is an approved NDIS Supported Independent Living (SIL) care provider and we work together with certified Specialist Disability Accommodation providers to bring a unique combination of care and accommodation to NDIS participants in all areas of Western Australia.

We provide "High Physical ", and "Non-SDA" homes close to all amenities, medical precincts, and services with 24/7 tailored support to NDIS participants in both regional and metropolitan areas across Western Australia.

At LEC, we're committed to providing outstanding services for people with complex disability. We're accountable to the people we support, and we design our services to meet the needs of individuals.

Responsibilities:

Facilitate annual Person-Centred Planning meetings and develop subsequent plans, in collaboration with residents and their support network.

Ensure outcome reports are completed in a timely manner.

Provide support and information to the Participant Engagement team when undertaking residents NDIS or funding reviews.

Understand and follow Individual Service agreements.

Ability to track resident funding and oversee the Profit and Loss statements for each home.

Actively engages with residents and their families regularly, fostering relationships that encourage participation, engagement, and feedback, and assisting LEC to provide a superior experience for residents that reflects best practice.

Provides guidance, support and mentoring to Support Workers in their day-to-day activities in providing services to residents in the home, ensuring they follow each resident's individual plans; allocating tasks, providing feedback and monitoring performance to ensure performance targets are achieved.

Facilitates house meetings with staff and encourage staff participation.

Identifies on the job training requirements for Support Workers.

Assists the Workforce Development team in conducting pre-employment interviews for Support Workers as required.

Monitoring of participants' and staff's health and well-being.

Maintain good rapport with participants, their family members, and staff.

Effective reporting.

Service delivery reflects choice and control of LEC' participants.

Control and monitor financial affairs.

Collection of feedback from the participants, their family members, and staff.

Effective rostering and staff management.

Experience, Knowledge and Qualifications:

Experience in supervising teams in a service delivery environment, working with people with disabilities and engaging with their families.

Minimum 3 years' experience supervising teams of 5+ staff in disability services or aged care

Strong communication and interpersonal skills, including facilitation, negotiation, mediation, and advocacy; with experience in building and maintaining effective relationships with a range of internal and external stakeholders.

Considerable organisational and analytical skills including experience in problem solving, time management, and managing multiple priorities to meet deadlines.

Sound knowledge of the rights of people with disabilities; the concepts of social role valorisation, inclusion, and quality of life; and the National Standards for Disability Services.

Sound written communication skills, including the ability to write reports.

A willingness to work out of office hours if required.

Certificate III or IV in Disability Services, Community Services or equivalent tertiary qualification

Demonstrated knowledge of NDIS Practice Standards and Quality Indicators, including experience with SIL services

What you'll need:

Must hold Australian citizenship or be a permanent resident of Australia.

NDIS Worker's Screening Clearance

Provide First Aid certificate

Proficient in the use of technology including email, the internet and Microsoft Office.

What We Offer

At LivEasy Care, we are committed to supporting our employees and creating a positive work environment. In addition to competitive hourly rates, we offer:

Flexible work arrangements to suit your lifestyle

Ongoing training and professional development opportunities

A supportive team and a friendly, inclusive workplace culture

Access to our employee wellness program and mental health support

If you are passionate about making a difference in the lives of individuals with disabilities, we encourage you to apply for this rewarding role. Join our team and be a part of our mission to empower our clients to live their best lives.