Service Manager: Lead High-Impact Tech Service Team

Q Personnel; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Q Personnel in Sydney seeks an experienced Service Manager to lead the Australian service department. Based at Rosehill, you will drive repair, pre-sales and post-sales support, ensure efficient workflow and optimal resource use.

You will manage a team of 8-10 staff, focus on KPI achievement, process improvement, safety, and cross-functional collaboration with admin, finance, sales and warehouse.

Qualifications

• 5+ years senior service and support experience
• Strong verbal and written communication
• Organisational accuracy and diligence
• Prioritise and manage workflows in a busy environment
• Knowledge of service process best practices
• Enthusiastic and client-driven attitude
• Ability to drive performance via KPIs and service metrics
• Strong analytical and problem-solving skills
• Lead and mentor service team

Responsibilities

• Prioritisation of all work to be completed
• Allocation of tasks to team members
• Management of team's performance
• Receiving of RMAs / RMA Repairs
• Keep SOP documentation up to date
• Perform regular stock take of inventory
• Coordinate service activities with admin, finance, sales and warehouse teams to meet dispatch SLAs
• Notify key personnel of discrepancies or issues impacting delivery
• Maintain and manage all safety standards in the service department
• Monitor and report on departmental KPIs, including repair turnaround times and SLA achievement
• Analyse service data and trends to identify opportunities for improvement

Skills

People leadership

Performance management

KPI tracking

Communication skills

Organizational skills

Prioritisation

Service process

Cross-functional

Analytical thinking

Problem solving

Job description

Q Personnel in Sydney seeks an experienced Service Manager to lead the Australian service department. Based at Rosehill, you will drive repair, pre-sales and post-sales support, ensure efficient workflow and optimal resource use.

You will manage a team of 8-10 staff, focus on KPI achievement, process improvement, safety, and cross-functional collaboration with admin, finance, sales and warehouse.