Service Manager- Fire Protection

Precise Fire; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Precise Fire in Melbourne is seeking an experienced Service Manager to lead and expand our established fire protection service operation in Victoria’s southern suburbs. You will own day-to-day service delivery, oversee inspections, maintenance, repairs, and minor works across portable and fixed systems, and drive profitability through process improvements.

You are process-driven, data-focused, and comfortable using job management systems, dashboards and KPIs to monitor performance, improve

Qualifications

• Demonstrated experience in a Service Manager/Operations Manager or similar leadership role in fire protection.
• Solid knowledge of portable and fixed fire protection systems and relevant Australian Standards.
• Proven experience managing service teams, workflows, budgets and financial performance.
• Strong systems capability including job management platforms and reporting dashboards.
• Disciplined, process-driven approach with clear accountability.
• Strong analytical skills to translate data into improvements.
• Commercial acumen with quoting, service contracts and cost control.
• Excellent communication, organisation and stakeholder management.

Responsibilities

• Oversee daily delivery of fire maintenance and service activities, ensuring quality and customer satisfaction.
• Lead and develop a team of technicians, service coordinators and admin staff.
• Manage budgets, revenue, gross margins, profitability and operational costs.
• Establish and maintain service processes for scheduling, invoicing and job completion.
• Utilise job management systems and KPIs to track productivity and financial performance.
• Build and maintain strong client relationships and grow the customer base.
• Ensure service delivery meets Australian Standards and safety obligations.
• Identify inefficiencies and drive continuous improvement.

Skills

Service management

Team leadership

Budget management

Quoting & contracts

Performance dashboards

Safety compliance

Tools

Job management platforms

Reporting tools

BI dashboards

Job description

The Opportunity

An exciting opportunity exists for an experienced and commercially focusedService Managerto lead and further develop an established fire protection service operation in the southern suburbs of Victoria.

This is a hands‑on leadership role suited to someone who understands the fire protection industry, thrives in a fast‑paced service environment and has a proven ability to drive operational performance, service delivery and business growth.

The successful candidate will take ownership of day‑to‑day service operations, managing routine inspection and testing, preventative maintenance, repairs, breakdowns and minor works across portable and fixed fire protection systems.

We are particularly interested in candidates who are process‑driven, data‑focused and confident using systems and performance reporting to improve efficiency, accountability and profitability.

Key Responsibilities

Reporting to the State Manager, you will be responsible for:

• Operational Leadership:Oversee the daily delivery of fire maintenance and service activities, ensuring quality, compliance and customer satisfaction.
• Team Management:Lead, coach and develop a team of technicians, service coordinators and administrative support staff, fostering accountability and high performance.
• Business Performance:Manage budgets, revenue, gross margins, profitability and operational costs, identifying opportunities for business improvement.
• Systems & Processes:Establish and maintain disciplined service processes covering scheduling, job management, defect quoting, invoicing and job completion.
• Performance Monitoring:Utilise job management systems, business intelligence dashboards and KPIs to track productivity, compliance, workflow efficiency and financial performance.
• Customer Relationships:Build and maintain strong client relationships, manage service expectations and identify opportunities to secure additional contracts and grow the customer base.
• Compliance & Safety:Ensure service delivery meets relevant Australian Standards, fire safety regulations, contractual requirements and workplace health and safety obligations.
• Continuous Improvement:Identify operational inefficiencies, implement practical solutions and drive consistent service standards across the business.

About You

We are seeking a proactive, commercially astute leader who combines technical industry knowledge with strong people management and operational capabilities.

To be successful in this role, you will bring:

• Demonstrated experience in a Service Manager, Operations Manager or similar leadership role, ideally within the fire protection industry.
• Sound knowledge of portable and fixed fire protection systems, relevant Australian Standards and industry compliance requirements.
• Proven experience managing service teams, workflows, operational budgets and financial performance.
• Strong systems capability, including experience with job management platforms, reporting tools and performance dashboards.
• A disciplined and process‑driven approach, with the ability to establish clear expectations and ensure accountability.
• Strong analytical skills and the ability to translate operational data into measurable improvements.
• Commercial acumen, including experience with quoting, service contracts, cost control and business development.
• Excellent communication, organisational and stakeholder management skills.
• A practical, hands‑on leadership style with a strong commitment to safety, customer service and continuous improvement.
• A current driver's licence.

An Electrical Licence or Registered Sprinkler Fitter Supervisor qualification would be highly regarded but is not essential.

Why Join Precise?

At Precise, we create safer, smarter, and more sustainable environments and it all starts with our people.

We've been recognised as a Great Place to Work for the past two years, with a culture built on trust, support and real career opportunities.

Founded in Sydney in 2002, we now have 500+ technicians, engineers and service professionals supporting 700,000+ assets across 18,000+ properties nationwide. Backed by GENERAL Industries (formerly Fujitsu General Limited), we're continuing to grow rapidly across Australia.

This means stable work, diverse projects and real career pathways, not just another job.

Additional Information

As part of our workplace health and safety requirements, you may be required to complete audiometric testing within your first three months of employment to establish a baseline hearing measure. Testing may be repeated every two years thereafter. All testing will be arranged and funded by the company and will not impact hiring decisions or employment conditions.