Fire Protection Service Manager: Growth & Ops Leader

Precise Fire; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Precise Fire in Melbourne is seeking an experienced Service Manager to lead and expand our established fire protection service operation in Victoria’s southern suburbs. You will own day-to-day service delivery, oversee inspections, maintenance, repairs, and minor works across portable and fixed systems, and drive profitability through process improvements.

You are process-driven, data-focused, and comfortable using job management systems, dashboards and KPIs to monitor performance, improve

Qualifications

• Demonstrated experience in a Service Manager/Operations Manager or similar leadership role in fire protection.
• Solid knowledge of portable and fixed fire protection systems and relevant Australian Standards.
• Proven experience managing service teams, workflows, budgets and financial performance.
• Strong systems capability including job management platforms and reporting dashboards.
• Disciplined, process-driven approach with clear accountability.
• Strong analytical skills to translate data into improvements.
• Commercial acumen with quoting, service contracts and cost control.
• Excellent communication, organisation and stakeholder management.

Responsibilities

• Oversee daily delivery of fire maintenance and service activities, ensuring quality and customer satisfaction.
• Lead and develop a team of technicians, service coordinators and admin staff.
• Manage budgets, revenue, gross margins, profitability and operational costs.
• Establish and maintain service processes for scheduling, invoicing and job completion.
• Utilise job management systems and KPIs to track productivity and financial performance.
• Build and maintain strong client relationships and grow the customer base.
• Ensure service delivery meets Australian Standards and safety obligations.
• Identify inefficiencies and drive continuous improvement.

Skills

Service management

Team leadership

Budget management

Quoting & contracts

Performance dashboards

Safety compliance

Tools

Job management platforms

Reporting tools

BI dashboards

Job description

Precise Fire in Melbourne is seeking an experienced Service Manager to lead and expand our established fire protection service operation in Victoria’s southern suburbs. You will own day-to-day service delivery, oversee inspections, maintenance, repairs, and minor works across portable and fixed systems, and drive profitability through process improvements.

You are process-driven, data-focused, and comfortable using job management systems, dashboards and KPIs to monitor performance, improve