Service Manager

Liebherr Group; Singleton Council; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Retail and medical insurance discounts

Bonus leave days

Parental leave

Comprehensive training programs

Job summary

Liebherr Group in New South Wales is seeking an experienced NSW Service Manager to lead after-sales operations across the region, directing a team of six direct reports and driving exceptional customer outcomes. This hands-on leadership role emphasizes safety, financial performance, and continuous improvement in service delivery.

You will oversee service operations, field service, and customer support functions while collaborating with parts, technical support, warranty and operations teams to

Qualifications

• Must have proven leadership experience in mining, heavy equipment, construction or related industries.
• Strong knowledge of after-sales service operations, maintenance management and customer support.
• Demonstrated ability to lead teams, drive performance and foster a positive workplace culture.
• Excellent commercial and financial management skills.
• Strong stakeholder engagement and relationship-building capabilities.

Responsibilities

• Lead and develop a high-performing team across service operations, field service, and customer support functions.
• Drive a strong safety culture and ensure compliance with all company and statutory requirements.
• Deliver exceptional customer service and build long-term relationships with key mining customers.
• Manage service operations to achieve financial targets, productivity objectives, and operational KPIs.
• Oversee service planning, workforce utilisation, and resource allocation to maximize efficiency.
• Support major maintenance, rebuild, and component replacement programs across customer sites.
• Monitor and improve service performance through data-driven decision-making and continuous improvement initiatives.
• Collaborate with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
• Identify business development opportunities and support growth within the NSW Mining region.
• Coach, mentor, and develop team members for succession planning and capability growth.
• Manage service vehicles, tooling, equipment, subcontractors and branch infrastructure.

Skills

Leadership

After-sales

Field service management

Mining industry

Customer focus

Education

Trade qualification

Engineering background

Business qualification

Job description

Liebherr is one of the world's leading manufacturers of construction and mining equipment, renowned for engineering excellence, innovation, and customer-focused solutions. As we continue to grow our Mining Division in New South Wales, we are seeking an experienced and motivated NSW Service Manager to lead our after-sales operations and drive exceptional customer outcomes.

About the Role

Reporting to the Operations Manager - NSW Mining, the NSW Service Manager will lead a team of six direct reports and be responsible for all aspects of after-sales operations across the region. This is a hands-on leadership role requiring a strong operational focus, commercial acumen, and a commitment to delivering industry-leading customer support.

You will play a key role in driving operational excellence, financial performance, customer satisfaction, and continuous improvement initiatives while maintaining the highest standards of safety and team development.

Responsiblities:

• Lead and develop a high-performing team across service operations, field service, and customer support functions.
• Drive a strong safety culture and ensure compliance with all company and statutory requirements.
• Deliver exceptional customer service and build long-term relationships with key mining customers.
• Manage service operations to achieve financial targets, productivity objectives, and operational KPIs.
• Oversee service planning, workforce utilisation, and resource allocation to maximize efficiency.
• Support major maintenance, rebuild, and component replacement programs across customer sites.
• Monitor and improve service performance through data-driven decision-making and continuous improvement initiatives.
• Collaborate closely with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
• Identify business development opportunities and support growth within the NSW Mining region.
• Coach, mentor, and develop team members to support succession planning and capability growth.
• Manage service vehicles, tooling, equipment, subcontractors and branch infrastructure.
• Support workforce planning, capability development and succession planning.
• Monitor project schedules, risks and service performance against KPIs.

Skills & Experience:

You are a customer-focused operational leader with strong commercial acumen and proven experience managing field service or workshop operations within mining, heavy equipment, construction, or a related industry.

You will also bring:

• Proven leadership experience within mining, heavy equipment, construction, or related industries.
• Strong knowledge of after-sales service operations, maintenance management, and customer support.
• Demonstrated ability to lead teams, drive performance, and foster a positive workplace culture.
• Excellent commercial and financial management skills.
• Strong stakeholder engagement and relationship-building capabilities.
• Experience managing customer contracts, service agreements, and operational performance metrics.
• A commitment to safety leadership and continuous improvement.
• Exceptional communication, problem-solving, and decision-making skills.
• Relevant trade, engineering, or business qualifications are highly regarded.

Our Offer:

Our Offer:

At Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued.

You'll have access to generous benefits like retail and medical insurance discounts, bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.

Diversity and Inclusion:

Diversity and inclusion sit at the heart of the Liebherr Group's Core Values.

We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture:

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

PLEASE NOTE: Applicants successful in progressing past interview stage will be required to undergo a pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

No Agencies or Third Parties please

One Passion. Many Opportunities.