Service Manager

BOND+CO; Perth; On-site; AUD 78,000 - 130,000; Full time

Benefits offered by this job

Company car

Job summary

BOND+CO in Perth seeks an experienced Maintenance Manager to lead post-construction maintenance and warranty across a small residential portfolio. The role focuses on delivering high-quality customer service and efficient resolution of defects and maintenance requests.

You will oversee end-to-end maintenance, coordinate trades and suppliers, liaise with homeowners and drive continuous improvement in maintenance systems and the customer experience.

Qualifications

• Previous experience in a Maintenance Manager or Service Manager role within residential construction.
• Strong understanding of residential building processes and warranty obligations.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage the end-to-end maintenance and warranty process across completed homes.
• Coordinate trades, suppliers and subcontractors to ensure timely completion of works.
• Liaise directly with homeowners to manage expectations and maintain strong customer relationships.
• Conduct site inspections and assess maintenance or warranty issues.
• Prioritise and schedule maintenance works across multiple homes and projects.
• Monitor quality of workmanship and ensure works are completed to company standards.
• Work closely with construction supervisors and internal departments to resolve ongoing issues.
• Maintain accurate records, reporting and maintenance documentation.
• Manage maintenance budgets, invoices and supplier performance.
• Drive continuous improvement across maintenance systems and customer experience.

Skills

Maintenance management

Stakeholder management

Communication

Organisational skills

Problem solving

Job description

A well-established and respected residential builder known for delivering quality homes across Perth. Due to continued growth, an opportunity has become available for an experienced Maintenance Manager / Service Manager to lead the post-construction maintenance and warranty function across a small residential portfolio.

This role will suit someone with strong residential construction knowledge, excellent stakeholder management skills and the ability to lead and coordinate maintenance works from handover through to completion.

The Role

Reporting into senior management, you will oversee all maintenance and warranty operations, ensuring a high standard of customer service and efficient resolution of defects and maintenance requests.

Key Responsibilities

Manage the end-to-end maintenance and warranty process across completed homes

Coordinate trades, suppliers and subcontractors to ensure timely completion of works

Liaise directly with homeowners to manage expectations and maintain strong customer relationships

Conduct site inspections and assess maintenance or warranty issues

Liaise with office coordinators to prioritise and schedule maintenance works across multiple homes and projects

Monitor quality of workmanship and ensure works are completed to company standards

Work closely with construction supervisors and internal departments to resolve ongoing issues

Maintain accurate records, reporting and maintenance documentation

Manage maintenance budgets, invoices and supplier performance

Drive continuous improvement across maintenance systems and customer experience

About You

Previous experience in a Maintenance Manager, Service Manager or Supervisor role within residential construction

Strong understanding of residential building processes and warranty obligations

Excellent communication and problem-solving skills

Ability to manage multiple jobs and competing priorities

Strong trade and subcontractor coordination experience

Professional and customer-focused approach

High attention to detail and organisational skills

Why Join?

Join a respected and growing residential builder

Strong team culture and supportive leadership

Long-term stability and career progression opportunities

Modern office environment

Up to $130k + Super + Car

This is an excellent opportunity to join a reputable builder in a key leadership role focused on quality, customer experience and operational delivery. Reach out to discuss or click apply - bondandco.com.au / 04 155

If the opportunity isn't relevant to you but someone in your network comes to mind, we’d really appreciate an introduction. As a thank you, if we successfully place your referral, you’ll receive a$1,500 gift card, paid on their first day of employment.

Want to see how your current salary compares to the rest of the market? Head over to www.bondandco.com.au to download our latest residential construction salary guide.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a draftsperson?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Drafting Team Leader?