Service Manager

Lead Group Consultancy; Brisbane; On-site; AUD 130,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Car allowance

Free parking

Job summary

Lead Group Consultancy in Brisbane is seeking an experienced HVAC Service Manager to lead its growing service operation. You will oversee maintenance, breakdowns and repairs across residential towers and commercial properties, mentoring two technicians and a service coordinator while driving client relationships and service performance.

You’ll manage contracts, pricing, and margins, review quotes, and identify opportunities to grow the portfolio.

Qualifications

• HVAC trade or technical background required.
• Experience as service manager or supervisor.
• Proven ability to lead teams and manage client relationships.
• Strong commercial awareness across quoting and margins.

Responsibilities

• Leading, mentoring and developing the service team.
• Managing service contracts and maintaining strong client relationships.
• Providing technical advice and handling escalations for the team.
• Reviewing quotes, pricing, variations and additional works.
• Monitoring job costs, gross margins and overall service performance.
• Coordinating with the Service Coordinator to maintain scheduling and delivery.
• Recruiting and training additional technicians as the division grows.
• Identifying opportunities to expand existing accounts and secure new business.

Skills

HVAC

People leadership

Client relationships

Budgeting / cost management

Team mentoring

Education

HVAC trade qualification

Job description

HVAC Service Manager | Brisbane

$130,000–$160,000 dependent on experience

• Lead an established service team with room to grow.
• Take ownership of people, client relationships and service performance.
• Murarrie office | Free parking | Established HVAC contractor.

Ready to put your stamp on a growing HVAC service division?

An established mechanical services and electrical contractor is seeking a Service Manager to lead its Brisbane service operation. With an existing service portfolio of approximately $1.2–$1.5 million, experienced, well tenured technicians and a dedicated Service Coordinator, you’ll have a solid foundation to build on. There is genuine scope to expand the team and client base, with autonomy to shape how the division operates.

The opportunity

Reporting directly to senior leadership, you’ll oversee maintenance, breakdowns and repairs across residential apartment towers, commercial properties and smaller residential sites.

You’ll lead two qualified technicians, an apprentice and the Service Coordinator. This is primarily a management role, combining people leadership, technical support, commercial oversight and client relationship management.

Your responsibilities will include:

• Leading, mentoring and developing the service team.
• Managing service contracts and maintaining strong client relationships.
• Supporting technicians with technical advice and escalations.
• Reviewing quotes, pricing, variations and additional works.
• Monitoring job costs, gross margins and overall service performance.
• Working with the Service Coordinator to keep scheduling and delivery running smoothly.
• Recruiting and training additional technicians as the division grows.
• Identifying opportunities to expand existing accounts and secure new business.

About you

You could be an experienced HVAC Service Manager or an Account Manager with a strong technical background and the leadership skills to take ownership of a service operation.

People leadership is central to this role. You’ll know how to set expectations, support your team and build accountability while delivering a high standard of service.

You’ll bring

• A strong HVAC trade or technical background.
• Experience working as a service manager, account manager or service supervisor.
• Experience leading people and managing customer relationships.
• Commercial awareness across quoting, job costing and margins.
• Familiarity with systems such as air-cooled chillers, VRV/VRF, ducted and split systems, and mechanical ventilation.
• An organised, proactive approach and the confidence to make decisions.
• A willingness to take ownership of service delivery and business growth.

What’s on offer

• $130,000–$160,000, dependent on experience and the value you bring plus company vehicle or car allowance.
• An established service portfolio and experienced team.
• Autonomy with direct access to senior leadership.
• Scope to grow the division and shape its future.
• Murarrie office near the Gateway Bridge, with free parking.
• Usual office hours of 8am–4pm, with client and site visits as required.

Additional information

• Car allowance and company vehicle
• Murarrie office with free parking
• Lead an established service team with room to grow.