Service Management Lead | Solution Design & Transition | Defence

Leidos; South Canberra; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flex Your Way

Wellbeing Programs

Learn Without Limits

Impactful Projects

Career Growth Investment

Job summary

Leidos Australia is seeking a Service Management Lead to provide strategic leadership across ITSM, service operations and governance for complex government and enterprise environments.

You will shape credible operating models, oversee transitions from capture through delivery, and identify opportunities to apply AI and automation to improve service outcomes while ensuring a low-risk transition after contract award. This role requires Australian citizenship and Baseline clearance where applicable.

Qualifications

• Essential Experience in ITSM, service operations and service transformation within complex managed services environments.
• Knowledge of contemporary service delivery approaches across government and/or enterprise environments.
• Ability to design practical service operating models, governance frameworks and service management processes aligned to customer outcomes.
• Experience supporting or leading large-scale service transitions, mobilisation and service establishment activities.
• Knowledge of how service providers structure and deliver modern managed service outcomes, with the ability to identify meaningful areas of differentiation.
• Understanding of how AI and automation can be applied to improve service management and operational outcomes.
• Advantageous Experience taking a service model from capture and solution design through transition, establishment and ongoing operations.
• Experience identifying and introducing service innovations, automation or AI-enabled approaches that improve upon traditional service delivery models.

Responsibilities

• As the Service Management Lead, you'll provide service management leadership during capture and help shape an operational model that gives customers confidence in how services will transition, operate and continuously improve.
• Shape a credible, practical service management model across ITSM, service operations, governance and service delivery.
• Work across capture and solution development to identify improvements to traditional service delivery approaches, including opportunities to apply AI and automation.
• Design operating models, governance frameworks and service management processes suited to complex government and enterprise environments.
• Provide continuity from solution design into delivery, leading service establishment activities and supporting a low-risk transition following contract award.

Skills

ITSM

Service operations

Governance frameworks

AI & automation

Large-scale service transitions

Customer outcomes design

Service innovations

Capture-to-delivery experience

Job description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission‑critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work.

• Flex Your Way - Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters - Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits - Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact - Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future - Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More - These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Opportunity

As the Service Management Lead, you’ll provide service management leadership during capture and help shape an operational model that gives customers confidence in how services will transition, operate and continuously improve. Shape a credible, practical service management model across ITSM, service operations, governance and service delivery. Work across capture and solution development to identify improvements to traditional service delivery approaches, including opportunities to apply AI and automation. Design operating models, governance frameworks and service management processes suited to complex government and enterprise environments. Provide continuity from solution design into delivery, leading service establishment activities and supporting a low-risk transition following contract award.

About You

You’ll bring experience in service management and service operations, with the ability to translate customer requirements into practical operating models that can be successfully established and delivered.

• Essential Experience in ITSM, service operations and service transformation within complex managed services environments.
• Knowledge of contemporary service delivery approaches across government and/or enterprise environments.
• Ability to design practical service operating models, governance frameworks and service management processes aligned to customer outcomes.
• Experience supporting or leading large-scale service transitions, mobilisation and service establishment activities.
• Knowledge of how service providers structure and deliver modern managed service outcomes, with the ability to identify meaningful areas of differentiation.
• Understanding of how AI and automation can be applied to improve service management and operational outcomes.
• Advantageous Experience taking a service model from capture and solution design through transition, establishment and ongoing operations.
• Experience identifying and introducing service innovations, automation or AI-enabled approaches that improve upon traditional service delivery models.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, a Baseline security clearance as required for the role. Certain roles may be subject International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian-U.S citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.

We value different experiences and are interested in the capability and potential you could bring.

Original Posting

Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

More details are available here.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.