Service Leadership Role

First 7 Years; Bendigo; On-site; AUD 70,000 - 100,000; Full time

Job summary

First 7 Years in Bendigo is seeking a service leader to oversee daily operations of the service, including educational practice, staffing, family engagement, administration, compliance and service presentation.

You will support a positive, inclusive environment where children, families and educators feel valued, respected and supported, with a focus on safety and quality in EYLC standards.

Qualifications

• Be able to effectively support the supervision and management of an education and care service.
• Excellent communication and customer service skills, with the ability to build positive relationships with families and stakeholders.
• Strong organisational, time-management and problem-solving skills.

Responsibilities

• Support the Centre with effective day-to-day management of operations.
• Organise staff rosters, daily staffing arrangements and room coverage to ensure appropriate supervision and compliance with educator-to-child ratios.
• Assist with staff scheduling, leave coverage and the allocation of tasks to support smooth daily operations.
• Conduct opening and closing walk-throughs, monitor educator practices and provide timely, constructive feedback.
• Monitor daily documentation, including attendance records and sign-in/sign-out records.
• Respond to telephone calls, emails and family enquiries professionally and promptly.

Skills

Leadership

Staff coordination

Communication

Education

Diploma/Advanced Diploma or Degree in Early Childhood Education and Care

Job description

As a service leader, you will support the Centre in overseeing the daily operations of the service, including educational practice, staffing, family engagement, administration, compliance and service presentation. You will play an important role in maintaining a positive, inclusive and professional environment where children, families and educators feel valued, respected and supported.

Key responsibilities

• Support the Centre with effective day-to-day management of operations
• Organise staff rosters, daily staffing arrangements and room coverage to ensure appropriate supervision and compliance with educator-to-child ratios
• Assist with staff scheduling, leave coverage and the allocation of tasks to support smooth daily operations
• Conduct opening and closing walk-throughs, monitor educator practices and provide timely, constructive feedback
• Conduct random playground and bathroom checks to monitor safety, supervision, hygiene and compliance
• Help ensure the service complies with the National Quality Framework, National Law and National Regulations
• Support the implementation of the Early Years Learning Framework (EYLF), the educational programming cycle and the National Quality Standard (NQS)
• Monitor daily documentation, including attendance records, educator-to-child ratio sheets, opening and closing checklists, and Responsible Person sign-in and sign-out records
• Process new enrolments promptly, ensuring all required documentation is completed, checked and entered into the service management system before a child's commencement
• Respond to telephone calls, emails and family enquiries professionally and promptly, escalating complaints or concerns to the Area Manager

About you

• Be 18 years of age or older
• Hold, or be working towards, a relevant early childhood qualification, such as a Diploma, Advanced Diploma or Degree in Early Childhood Education and Care
• Hold current First Aid, CPR, Asthma and Anaphylaxis qualifications, as required for the position
• Hold a valid Working with Children Check
• Have completed relevant Child Protection Training
• Have an adequate understanding of the provision of education and care to children
• Demonstrate the ability to effectively support the supervision and management of an education and care service
• A genuine passion for children, their learning, safety and wellbeing
• Strong organisational, time-management and problem-solving skills
• Excellent communication and customer service skills, with the ability to build positive relationships with families and stakeholders

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