Service Leader

UnitingCare; Maroochydore; On-site; AUD 110,000 - 125,000; Full time

Benefits offered by this job

NFP Salary Packaging

Flexible work arrangements

12 weeks paid parental leave and 2 asg

Job summary

UnitingCare Lifeline Crisis Support on the Sunshine Coast seeks a Service Leader to supervise the Maroochydore service, guiding crisis support staff and volunteers to deliver compassionate, high-quality care.

You will manage operations, recruit and develop a skilled team, monitor budgets and KPIs, and foster collaboration with stakeholders to improve outcomes for help seekers.

Qualifications

• Bachelor's degree in a relevant field.
• Lesser formal qualifications with considerable skills and experience may be considered.
• Demonstrated experience leading teams to achieve service performance outcomes.
• Experience managing operational and administrative functions in community/human services.
• Ability to manage budgets, reporting requirements and business administration processes.
• Strong understanding of quality, risk management and continuous improvement frameworks.
• Highly developed communication and relationship-building skills for internal and external stakeholders.
• Ability to develop and maintain effective systems, processes and procedures to support service delivery.
• Current QLD Driver’s License.
• Current Blue Card or willingness to obtain one.
• Willingness to undergo a Personal History Check as part of pre-employment screening.
• ASIST is desirable.

Responsibilities

• Lead and manage all aspects of service delivery to meet goals and outcomes.
• Provide leadership, supervision, coaching and performance management to staff and volunteers.
• Foster a values-driven culture to attract and retain a skilled workforce.
• Oversee recruitment, onboarding, training and rostering to meet service needs.
• Evaluate recruitment and workforce engagement initiatives using data for improvement.
• Work within quality, compliance and risk management frameworks for safe service delivery.
• Monitor budgets, reporting requirements and KPIs with timely reporting.
• Build relationships with community, government and sector stakeholders.
• Identify opportunities to improve service delivery and client satisfaction.
• Develop resources and initiatives to strengthen Lifeline's impact.

Skills

Leadership

Coaching

People management

Communication

Stakeholder management

Budgeting

Quality management

Risk management

Continuous improvement

System development

Driver's license

Blue Card

ASIST desirable

Education

Bachelor's degree in a relevant field

Job description

Service Leader | Lifeline Crisis Support | MaroochydoreEmployment Term: Full-time, Maximum Term Contract (6 months), with the opportunity to apply for the ongoing permanent position following the conclusion of the contract period.Location: MaroochydoreRemuneration: $58.37 per hour + Super + NFP Salary PackagingMake a meaningful difference with UnitingCareAt UnitingCare, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Through Lifeline, we provide vital crisis support and suicide intervention services to people across Australia, helping individuals navigate some of life's most challenging moments.As a Service Leader, you'll be encouraged to grow, develop, and feel empowered to make a meaningful difference every day. You'll lead a dedicated team committed to delivering compassionate, high-quality support while creating positive outcomes for people seeking help.Let's make a meaningful difference, together.Your part in our UnitingCare teamWe are currently seeking an experienced and passionate Service Leader to join our Lifeline Crisis Support team on the Sunshine Coast.This rewarding leadership role is responsible for managing the operational and administrative functions of the service while providing professional leadership and support to Crisis Support employees and volunteers. Working collaboratively with other Service Leaders and key stakeholders, you'll drive service excellence, workforce engagement, and continuous improvement to ensure the best possible experience for help seekers accessing Lifeline services.In this role, you will:Lead and manage all aspects of service delivery to ensure operational goals and performance outcomes are achieved.Provide leadership, supervision, coaching and performance management to Crisis Support employees and volunteers.Foster a values-driven culture that attracts, engages and retains a skilled and committed workforce.Oversee recruitment, onboarding, training and rostering activities to ensure service needs are met.Evaluate recruitment and workforce engagement initiatives, using data and insights to inform planning and continuous improvement.Work within quality, compliance and risk management frameworks to support safe, effective and best-practice service delivery.Monitor service budgets, reporting requirements and key performance indicators, ensuring accurate and timely reporting.Build and maintain strong relationships with community, government and sector stakeholders to enhance service awareness and outcomes.Identify opportunities to improve service delivery, stakeholder engagement and client satisfaction.Support the development of resources and initiatives that strengthen Lifeline's impact within the community.What makes a difference for us?Bachelor's degree in a relevant field such as Social Work, Psychology, Social Science or a related discipline.Lesser formal qualifications with considerable skills, knowledge and extensive relevant experience to an equivalent standard.Demonstrated experience leading teams to achieve service performance outcomes, including supervision, coaching and staff development.Experience managing operational and administrative functions within a community services, health or human services environment.Demonstrated ability to manage budgets, reporting requirements and business administration processes.Strong understanding of quality, risk management and continuous improvement frameworks.Highly developed communication and relationship-building skills, with the ability to work collaboratively with internal and external stakeholders.Ability to develop and maintain effective systems, processes and procedures to support service delivery.Current QLD Driver’s License.Current Blue Card or willingness to obtain oneWillingness to undergo a Personal History Check as part of the pre-employment screening process.Applied Suicide Intervention Skills Training (ASIST) is desirableApplications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.What makes a difference for you?Flexible work arrangements to support work-life balanceNFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging ExplainedA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government schemeDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural eventsCareer development opportunities to challenge yourself, grow and make a meaningful differenceA positive and inclusive team based on respect, shared standards, strong values and a commitment to serving othersWe’d love you to be part of our UnitingCare familyJoining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.Child safe, Child friendlyUnitingCare is committed to being a Child Safe, Child Friendly organisation and will:provide welcoming, safe and nurturing services for childrenimplement measures to prevent child abuse and neglect within our servicesappropriately and immediately address child abuse and neglect if it does occurabide by the Child Safe Standards and adhere to the Reportable Conduct SchemeDiversity & InclusionOur approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.Safe workplaceWe work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.Commitment to SafeguardingWe are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.