Shop Supervisor

UnitingCare; Mirani; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Rewards platform

Parental leave

Job summary

Lifeline Queensland is seeking a Retail Supervisor to lead a Lifeline store in Mirani. You will manage all aspects of retail operations, coach staff and volunteers, drive sales targets and ensure excellent customer service in a community-focused charity environment.

With experience in retail or hospitality leadership, you will optimise pricing, merchandising and promotions, collaborate with regional teams, and foster a safe, inclusive work environment while delivering on the organisation’s

Qualifications

• Be passionate about Lifeline and articulate its purpose.
• Demonstrated experience in retail management (or hospitality with a retail background).
• Ability to deliver a high level of customer service and exceed expectations.
• Demonstrate enthusiasm to learn the fundamentals of all store roles.
• Create a values-driven, diverse and safe employment environment.
• Communicate promotional event information to maximise results.
• Identify issues and opportunities based on trends and customer feedback.
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives.
• Strong problem solving and influencing skills.
• Ability to use a retail business system, POS and Microsoft Office.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes.
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved.
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved.
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.
• Identify issues and opportunities based on selling and customer feedback.
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy.
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance.

Skills

Retail management

Coaching & mentoring

Customer service

Learning agility

Problem solving

Influencing skills

Retail systems

Microsoft Office

Communication

Lifeline passion

Tools

POS systems

Microsoft Office

Job description

Retail Supervisor | LifelineEmployment Term: CasualLocation: Mirani 4754Remuneration: $36.81 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performersApplications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.Make a meaningful difference with LifelineLifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.As a Retail Supervisor, you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.Let’s make a meaningful difference, together.Your part in our Lifeline teamAlong with your passion for your local community and leading a store that provides great customer service you will:Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomesManage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achievedWork with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improvedMaintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiriesIdentify issues and opportunities based on selling and customer feedbackSet objectives and prioritise tasks, ensuring objectives are tied to overall business strategyCoach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performanceWhat makes a difference for usTo be successful for this role you will need to be/have:Be passionate about Lifeline and be able to articulate its purposeDemonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring peopleAbility to deliver a high level of customer service and exceed customer expectationsDemonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock controlCreate a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteersCommunicate promotional event information to maximise resultsIdentify issues and opportunities based on trends and customer feedbackSetting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectivesStrong problem solving and influencing skillsAbility to use a retail business systems, POS and Microsoft OfficeWhat makes a difference for you?NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging ExplainedStaff Discounts: Participation in our team member purchasing programA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government schemeDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural eventsCareer development opportunities to challenge yourself, grow and make a meaningful differenceFlexible work arrangements to support work-life balanceA positive and inclusive team based on respect, shared standards, strong values and a commitment to serving othersWe’d love you to be part of our UnitingCare familyJoining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.Child safe, Child friendlyUnitingCare is committed to being a Child Safe, Child Friendly organisation and will:provide welcoming, safe and nurturing services for childrenimplement measures to prevent child abuse and neglect within our servicesappropriately and immediately address child abuse and neglect if it does occurabide by the Child Safe Standards and adhere to the Reportable Conduct SchemeDiversity & InclusionOur approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.Safe workplaceWe work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.Commitment to SafeguardingWe are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.