Service Leader

Family and Disability Services; Maroochydore; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

NFP Salary Packaging: tax savings and

Recognition & rewards platform with员工折

12 weeks paid parental leave

Diversity and inclusive leave

Career development opportunities

Positive and inclusive team

Job summary

UnitingCare Queensland is seeking a Service Leader for Lifeline Crisis Support in Maroochydore. You will oversee day-to-day operations, guide staff and volunteers, and drive high-quality crisis support outcomes across the Sunshine Coast region.

You will lead with a values-driven culture, manage recruitment, rostering, and training, and work within quality, risk, and compliance frameworks. This role offers flexible work options and strong career development in a not-for-profit setting.

Qualifications

• Leadership experience supervising Crisis Support employees and volunteers.
• Experience managing budgets, reporting requirements and business administration processes.
• Strong understanding of quality, risk management and continuous improvement.

Responsibilities

• Lead and manage all aspects of service delivery to achieve goals and performance outcomes.
• Provide leadership, supervision, coaching and performance management to Crisis Support staff and volunteers.
• Foster a values-driven culture that attracts and retains a skilled workforce.
• Oversee recruitment, onboarding, training and rostering activities.
• Evaluate recruitment and workforce engagement initiatives using data to inform planning and improvement.
• Work within quality, compliance and risk management frameworks to support safe service delivery.
• Monitor service budgets, reporting requirements and KPIs, with accurate reporting.
• Build strong relationships with community, government and sector stakeholders.
• Identify opportunities to improve service delivery and client satisfaction.
• Support development of resources and initiatives that strengthen Lifeline's impact.

Skills

Leadership experience

Budget management

Quality & risk management

Stakeholder engagement

Recruitment & rostering

Communication skills

Education

Bachelor's degree in Social Work / Psychology / Social Science or related discipline

Job description

Service Leader | Lifeline Crisis Support | Maroochydore

Employment Term: Full-time, Maximum Term Contract (6 months), with the opportunity to apply for the ongoing permanent position following the conclusion of the contract period. Location: Maroochydore Remuneration: $58.37 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare At UnitingCare, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Through Lifeline, we provide vital crisis support and suicide intervention services to people across Australia, helping individuals navigate some of life's most challenging moments. As a Service Leader, you'll be encouraged to grow, develop, and feel empowered to make a meaningful difference every day. You'll lead a dedicated team committed to delivering compassionate, high-quality support while creating positive outcomes for people seeking help. Let's make a meaningful difference, together.

Your part in our UnitingCare team

We are currently seeking an experienced and passionate Service Leader to join our Lifeline Crisis Support team on the Sunshine Coast. This rewarding leadership role is responsible for managing the operational and administrative functions of the service while providing professional leadership and support to Crisis Support employees and volunteers. Working collaboratively with other Service Leaders and key stakeholders, you'll drive service excellence, workforce engagement, and continuous improvement to ensure the best possible experience for help seekers accessing Lifeline services. In this role, you will:

• Lead and manage all aspects of service delivery to ensure operational goals and performance outcomes are achieved.
• Provide leadership, supervision, coaching and performance management to Crisis Support employees and volunteers.
• Foster a values-driven culture that attracts, engages and retains a skilled and committed workforce.
• Oversee recruitment, onboarding, training and rostering activities to ensure service needs are met.
• Evaluate recruitment and workforce engagement initiatives, using data and insights to inform planning and continuous improvement.
• Work within quality, compliance and risk management frameworks to support safe, effective and best-practice service delivery.
• Monitor service budgets, reporting requirements and key performance indicators, ensuring accurate and timely reporting.
• Build and maintain strong relationships with community, government and sector stakeholders to enhance service awareness and outcomes.
• Identify opportunities to improve service delivery, stakeholder engagement and client satisfaction.
• Support the development of resources and initiatives that strengthen Lifeline's impact within the community.

What makes a difference for us?

• Bachelor's degree in a relevant field such as Social Work, Psychology, Social Science or a related discipline.
• Lesser formal qualifications with considerable skills, knowledge and extensive relevant experience to an equivalent standard.
• Demonstrated experience leading teams to achieve service performance outcomes, including supervision, coaching and staff development.
• Experience managing operational and administrative functions within a community services, health or human services environment.
• Demonstrated ability to manage budgets, reporting requirements and business administration processes.
• Strong understanding of quality, risk management and continuous improvement frameworks.
• Highly developed communication and relationship-building skills, with the ability to work collaboratively with internal and external stakeholders.
• Ability to develop and maintain effective systems, processes and procedures to support service delivery.
• Current QLD Driver’s License.
• Current Blue Card or willingness to obtain one.
• Willingness to undergo a Personal History Check as part of the pre-employment screening process.
• Applied Suicide Intervention Skills Training (ASIST) is desirable.

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
• Career development opportunities to challenge yourself, grow and make a meaningful difference.
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Child safe, Child friendly

Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. We want people who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy. UnitingCare - Join us.