Service Hub Specialist

WILSON GROUP; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free parking

Career development opportunities

Job summary

Wilson Parking in Melbourne is seeking a Service Hub Specialist to join a growing hub that supports critical business functions across Australia. This fast-paced administration role will develop expertise across systems, processes, and data, delivering accurate outcomes while collaborating with a supportive team.

You will handle tasks from onboarding and records management to invoicing and reporting, while identifying efficiency improvements and ensuring policy compliance.

Qualifications

• Experience in administrative or back-office environments.
• Strong written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Processing administrative tasks accurately and efficiently.
• Managing a shared inbox and responding to internal enquiries.
• Maintaining customer and account records across multiple systems.
• Supporting customer onboarding and access device management.
• Processing invoices, refunds, reporting, and data entry activities.
• Updating rates and maintaining system information.
• Identifying opportunities to improve processes and efficiencies.
• Maintaining compliance with company policies, procedures, and quality standards.

Skills

Administrative support

CRM systems

Attention to detail

Time management

Communication skills

Learning agility

Tools

Salesforce

Microsoft Dynamics

Job description

Melbourne, VIC
Full-Time, Permanent
Monday to Friday | Between 7:00am and 7:00pm

Join Wilson Parking's Growing Service Hub

At Wilson Parking, we're building a modern, high-performing Service Hub that supports critical business functions across Australia. We're looking for an organised, detail-oriented professional to join our team as a Service Hub Specialist.

This is a fast-paced administration role where you'll develop expertise across a range of systems, processes, and business functions. You'll enjoy the satisfaction of mastering structured workflows, solving problems, and delivering accurate outcomes while working with a supportive team that values collaboration and continuous improvement.

If you enjoy working with systems, learning new processes, and being part of a collaborative team, we'd love to hear from you.

What You'll Be Doing

As a Service Hub Specialist, you'll provide administrative support across a range of business functions, including:

• Processing administrative tasks accurately and efficiently.
• Managing a shared inbox and responding to internal enquiries.
• Maintaining customer and account records across multiple systems.
• Supporting customer onboarding and access device management.
• Processing invoices, refunds, reporting, and data entry activities.
• Updating rates and maintaining system information.
• Identifying opportunities to improve processes and efficiencies.
• Maintaining compliance with company policies, procedures, and quality standards.

What We're Looking For

We're looking for a highly organised and detail-oriented professional who enjoys working with systems, processes, and data. You'll be confident managing competing priorities, comfortable navigating multiple platforms, and committed to delivering high-quality outcomes in a fast-paced environment.

Skills & Experience

• Experience working in an administrative, operational support, contact centre, or back-office environment.
• Strong attention to detail and the ability to accurately process information and follow established procedures.
• Excellent organisational, time management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience using CRM and business systems such as Salesforce or Microsoft Dynamics is highly regarded.
• Strong aptitude for learning new systems, processes, and technical information.
• Ability to work independently while contributing positively to a team environment.
• Positive, adaptable, and resilient approach to work.
• Commitment to delivering high-quality outcomes and continuous improvement.

Why Join Wilson Parking?

• Join a growing team and contribute to an evolving business function.
• Gain exposure to a wide range of operational and administrative processes.
• Develop your systems, administration, and problem-solving expertise.
• Work with a supportive and collaborative team.
• Opportunity to contribute ideas and influence process improvements.
• Career development opportunities within a national organisation.
• A workplace culture built on our values of Care, Integrity, Accountability, and Innovation.
• Free parking at any Wilson Parking site.