Storage Facility Manager

WILSON GROUP; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Wilson Storage is seeking a highly motivated Facility Manager to join our Melbourne metro team. This full-time role covers inner Melbourne and Eastern Suburbs, with a focus on driving sales, delivering outstanding customer service, and effectively managing facilities and Business Hub services.

You will uphold presentation standards, work well in a team or autonomously, and use KPIs to achieve results. Suitable candidates have sales or retail experience, strong communication, and organisational

Qualifications

• Experience in customer service, sales or retail/bulky goods, with logistics exposure preferred.
• Polite, confident with face-to-face customer service interactions.
• Able to work with KPIs and be results-driven.

Responsibilities

• Drive sales performance across facilities.
• Deliver excellence in customer service and client experience.
• Effectively manage facilities including Business Hub services.
• Maintain high quality presentation standards across sites.

Skills

Customer service

Sales

Retail/bulky goods

Logistics

Small business

Job description

Wilson Storage offers secure self-storage, packaging, office, and training space solutions throughout Victoria, New South Wales, and Tasmania. Our exceptional customer service and state-of-the-art facilities distinguish us in the industry.

We are seeking a highly motivated individual to join our rapidly expanding self-storage portfolio. We have an opening for a Facility Manager working Full Time across several of our Melbourne Metro Facilities (inner Melbourne and Eastern Suburbs).

KeyDuties include:

• Driving sales performance
• Delivering excellence in customer service
• Effective management of Facilities including Business Hub services
• Maintaining high quality presentation standards

Skills and requirements:

• Customer service, sales, retail / bulky goods industry, logistics, small business experience (beneficial)
• Polite manner, friendly and confidence with face-to-face customer service
• Comfortable working withKPIsand are results-driven
• Professional presentation, work ethic and behaviour
• Well organised & use of initiative

About you:

Suitable candidates will have experience in some areas of sales and customer service, retail bulky goods, small business and logistics; strong communication skills with history of positive customer repour; provenorganisational, system, administration skills and the ability to work both cooperatively within a team and autonomously as required.

What is in it for you:

• By joining this team, you will become part of a positive workplace culture, and with continuous expansion, there are opportunities for future advancement.
• Extensive on-site training covering all facets of the business and industry will be provided.
• An attractive salary and incentives will be provided to successful candidates.