Manager on Duty

Wilson Group; City of Brisbane; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Uniforms

Free parking

Appropriate training

Job summary

Wilson Parking is seeking a Customer Care & Safety Duty Manager to support Queensland Operations from Brisbane CBD on a 5-day rotating roster. Casual role with potential to transition to full-time, across Queensland sites.

You will provide a visible field presence, deliver exceptional customer service, conduct safety patrols, manage equipment, mentor the team, and collaborate with Area Operations Managers to drive site performance.

Qualifications

• Previous customer service experience preferred (retail, call centre, or similar).
• Eligibility to work in Australia and hold a full driver’s licence.
• Strong computer literacy and ability to work independently or in a team.

Responsibilities

• Provide high-level customer service across sites.
• Lead and mentor the Customer Care & Safety team.
• Oversee day-to-day car park operations and safety patrols.
• Resolve equipment issues and report site performance.
• Conduct safety inspections and respond to incidents.

Skills

Customer service

Leadership

Team supervision

Problem solving

Communication

Independent work

Tools

Computer literacy

Job description

After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:

• Integrity - \"Do what's right, not what's easy\"


• Leadership - \"Demonstrating leadership is every person's responsibility\"


• Customer - \"Every customer counts\"


• Innovation - \"Change that adds value\"

THE POSITION

We currently have positions available for Customer Care & Safety Duty Managers working on a rotating roster across Queensland.

Employment Type: Casual opportunities with the potential to transition to Full-Time

Location: Brisbane CBD

Roster: 5-day roster across Monday to Sunday

As the Customer Care & Safety Duty Manager, you'll support the Queensland Operations team by overseeing day-to-day car park operations across multiple sites. You'll provide a visible field presence, ensure exceptional customer service, conduct safety patrols, maintain equipment, lead and mentor the Customer Care & Safety team, and work closely with Area Operations Managers to implement operational priorities and report on site performance.

DUTIES & RESPONSIBILITIES

• Providing high-level customer service


• Demonstrating visible leadership to Customer Care & Safety team members and field staff


• Providing direction and support to field teams


• Resolving car park equipment issues


• Maintaining day-to-day site operational continuity


• Conducting mobile safety patrols


• Completing internal, perimeter and site safety inspections


• Responding to operational and event-related incidents as required

WHAT WE ARE LOOKING FOR

• Previous customer service experience (ideally in retail environments, call centre operations, or other customer service industries)


• Genuine passion for providing excellent customer service


• Eligibility to work in Australia


• Full driver's licence with excellent driving skills


• Experience working in a busy environment


• Strong computer literacy


• Ability to work independently and as part of a team


• A willingness to learn and grow with the company

Candidates will be required to complete a national police check.

• In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training and free parking when working.

Due to the high volume of applications we are expecting to receive, only shortlisted candidates will be contacted.

At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community