Service Engineer

Scitek Australia Pty Ltd; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Scitek Australia Pty Ltd based in Melbourne provides customised high-end equipment solutions for scientific and industry. The Service Engineer joins the Service Team to repair, install and train users on Scitek equipment.

The role focuses on supporting Victorian customers while contributing to national service capability, with responsibilities spanning repairs, assessments, installations and close collaboration with sales and suppliers.

Qualifications

• HV electrical and mechanical fault diagnosis skills.
• Valid Victorian Class C driver's license.
• Ability to work both independently and with a team.
• Experience with Scitek represented products is a plus.

Responsibilities

• Perform equipment repairs on Scitek represented products.
• Provide assessments and quotations for service jobs.
• Carry out onsite installations and user training.
• Maintain documentation in NetSuite including service reports.
• Support Sales Team with technical assistance.
• Communicate with suppliers and customers professionally.
• Adhere to OH&S and road safety regulations.

Skills

Diagnostics

Electrical systems

Mechanical systems

Communication skills

Problem solving

Time management

Teamwork

Education

Licensed Electrician (Victoria)

ARCtick Refrigeration licence

Tools

Multimeter

Vacuum gauges

Job description

The Service Engineer works with the Service Manager and the wider Service Team to provide Scitek's customers, and the Scitek Sales Team, with safe, timely and technically sound solutions to equipment and technical service needs. Based in Melbourne, the role supports the Victorian customer base while contributing to Scitek's national service capability.

Key responsibilities

Perform equipment repairs on Scitek represented products

Perform assessments and quotations on service jobs

Perform onsite installations and provide user training

Perform repairs within agreed timeframes, subject to parts availability

Maintain precise and timely documentation of all work performed in NetSuite, including service reports and expenses

Work with the Sales Team to promote Scitek products and provide technical support

Communicate with Scitek suppliers in a professional manner to progress service tasks

Communicate with customers in a friendly and professional manner, providing training, support and recommendations

Comply with all OH&S requirements onsite and offsite, and promptly report issues to the Service Manager

Comply with all relevant road and safety regulations while travelling to and from customer sites

About you

Valid Victorian (or equivalent) Class C driver's license

Proven ability to diagnose and resolve technical faults across electrical and mechanical systems

Proficient in the use of tools and diagnostic equipment (Multimeter, vacuum gauges etc.)

Excellent written and verbal communication skills

Strong, creative problem-solving skills applied to technical challenges

Capable of working independently and collaboratively within a team environment

Well organised, with sound time-management and prioritisation skills

Licensed Electrician registration in Victoria, or a current Refrigeration and Air Conditioning licence (e.g. ARCtick), highly regarded but not essential

Experience both in the use and repair of scientific vacuum and process chemistry equipment highly regarded

About us

Scitek Australia Pty Ltd provides customised high-end equipment solutions for scientific and industry, supported by engineers with 30+ years of experience. We provide installation, servicing and application support for a range of different equipment.