Service Desk Engineer, Transitions - Hybrid & Growth

Centorrino Technologies Pty Ltd.; Australia; Hybrid; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Training & development

Discounts & benefits

Equipment provided

Team events

Zusammenfassung

Centorrino Technologies is seeking a Service Desk Engineer to join our Transitions team in Australia. You will provide level 2 support across hardware, software, network, and Microsoft 365 environments, acting as a technical escalation point for Service Desk Analysts.

In this role you will triage tickets, investigate major incidents, monitor alerts, and create knowledge base articles, while mentoring junior team members and maintaining clear communication with end users throughout incident

Qualifikationen

• Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications.
• Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint.
• Understanding ITIL principles and incident management processes.
• Completion of Microsoft-based certifications is desirable.

Aufgaben

• Provide escalation support and act as a key technical escalation point for the Service Desk.
• Lead investigations of major incidents ensuring timely communication and escalation where needed.
• Triage tickets and escalate to specialized teams when necessary.
• Monitor and action alerts from monitoring and management systems.
• Create, update, and maintain client documentation and mentor junior team members.

Kenntnisse

Excellent communication skills

Strong problem-solving

Customer service orientation

Ability to multitask

Adaptability

Ausbildung

Relevant IT tertiary qualification

Microsoft Certifications

ITIL certification (desirable)

Tools

Microsoft 365 Admin

Exchange Online

Teams

SharePoint

ConnectWise

PowerShell scripting

Ticketing systems

Remote support software

Jobbeschreibung

Centorrino Technologies is seeking a Service Desk Engineer to join our Transitions team in Australia. You will provide level 2 support across hardware, software, network, and Microsoft 365 environments, acting as a technical escalation point for Service Desk Analysts.

In this role you will triage tickets, investigate major incidents, monitor alerts, and create knowledge base articles, while mentoring junior team members and maintaining clear communication with end users throughout incident