Remote Microsoft 365 Service Desk Engineer

A1 Technologies; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Certification support

Competitive package

Fully remote work

Job summary

A1 Technologies is a rapidly growing Microsoft consultancy offering remote, flexible work across Australia. We deliver Microsoft cloud and Fortinet-focused projects and value continual learning and work-life balance.

The Microsoft Service Desk Engineer role focuses on delivering exceptional service to clients, handling Microsoft 365 and end-user support, and maintaining ticket SLAs in a fully remote team.

Qualifications

• Approximately 2 to 3 years of experience in an IT service desk for a managed services provider.
• Practical experience supporting Microsoft 365 and Windows users.
• Demonstrated experience working with ticket queues, priorities and service levels.
• Microsoft certification such as MS-900, AZ-900 or SC-900 is desirable, or a commitment to complete agreed certifications.

Responsibilities

• Monitor and actively manage assigned ticket queues throughout the day.
• Take ownership of support requests and progress them in line with agreed service levels.
• Record clear ticket notes, troubleshooting steps, time entries, outcomes and next actions.
• Prioritise work appropriately, identify SLA risk early and communicate delays proactively.
• Follow established service desk processes, security controls and customer-specific procedures.

Skills

Customer-focused

Communication

Problem-solving

Time management

Education

Microsoft certification (MS-900/AZ-900/SC-900) desirable

Tools

Microsoft 365

Windows OS

Job description

A1 Technologies is a rapidly growing Microsoft consultancy offering remote, flexible work across Australia. We deliver Microsoft cloud and Fortinet-focused projects and value continual learning and work-life balance.

The Microsoft Service Desk Engineer role focuses on delivering exceptional service to clients, handling Microsoft 365 and end-user support, and maintaining ticket SLAs in a fully remote team.