Service Desk Analyst I – Hybrid & Growth Path

Aurec; Melbourne; Hybrid; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid working

Mentoring from IT leaders

Career progression opportunities

Modern Melbourne CBD offices

Job summary

Aurec partners with a well established global organisation in the health care sector to recruit a Service Desk Analyst for their Melbourne Technology team. Ideal for someone with 1–2 years' IT support experience who enjoys troubleshooting and delivering strong customer service in a path toward infrastructure and end-user support.

You will work with experienced IT professionals, supporting a large national user base and gaining exposure to modern technologies while using Freshservice and other

Qualifications

• Around 1–2 years in a Service Desk or desktop support role.
• Experience with Windows 10/11 environments.
• Familiar with Microsoft 365, Outlook and Active Directory.
• Excellent written and verbal communication.

Responsibilities

• Provide Level 1 desktop and Service Desk support via phone, email, ticketing system, and in person.
• Log, prioritise, and manage incidents and service requests in Freshservice or similar system.
• Assist with user onboarding and offboarding, including account creation and access management.
• Administer user accounts in Active Directory and Microsoft 365.
• Troubleshoot Windows, Office apps, email, hardware and basic network issues.
• Set up and maintain laptops, monitors, printers and other end-user devices.
• Escalate complex issues to senior engineers when required.
• Assist with system monitoring and routine operational checks.

Skills

Customer service

Troubleshooting

Team player

Communication

Tools

Freshservice

ServiceNow

Zendesk

Jira

Job description

Aurec partners with a well established global organisation in the health care sector to recruit a Service Desk Analyst for their Melbourne Technology team. Ideal for someone with 1–2 years' IT support experience who enjoys troubleshooting and delivering strong customer service in a path toward infrastructure and end-user support.

You will work with experienced IT professionals, supporting a large national user base and gaining exposure to modern technologies while using Freshservice and other