Service Desk Analyst Adelaide

Nulsen Disability Services; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Discounted health insurance

Study and exam leave

Employee Assistance Program

Gym discounts

Study and exam leave

Competitive referral bonus

Other amazing perks

Job summary

Nulsen Disability Services is looking for a Service Desk Analyst to join our team in Adelaide. In this full-time position, you will provide IT support to our Partners and employees, ensuring outstanding customer service and technical assistance.

The ideal candidate will have some IT support experience and a relevant qualification. We offer a supportive environment with numerous employee benefits, including health insurance discounts and study leave. If you're eager to develop your skills in a dynamic setting, we want to hear from you!

Qualifications

• Some hands-on experience (around 1 year) in a similar IT support role.
• Comfortable working independently and eager to take initiative.
• Able to juggle multiple tasks and stay calm under pressure.

Responsibilities

• Provide level 1 and 2 support via phone, email, and online tools.
• Manage and document incidents and service tickets.
• Participate in problem management initiatives and troubleshooting.
• Support upgrades, rollouts, documentation, and office moves.
• Provide meeting room support, AV setup, and asset management.

Skills

IT support experience

Communication skills

Problem-solving

Time management

Education

IT qualification (completed or in progress)

Tools

Windows 10

Microsoft 365

Job description

Due to growth, an exciting opportunity has arisen for a Service Desk Analyst to join our national firm based in Adelaide.

About Us

Mills Oakley is a leading national law firm with a proud history spanning over 160 years. In that time, we’ve grown into a Top 6 Australian law firm by size while remaining true to our shared vision of exceptional client service with a friendly and collaborative ethos. Mutual trust and respect are at the heart of everything we do.

The Role

The IT Service Desk Analyst is responsible for the provision of timely and proficient IT support to the firm’s Partners and employees.

In this role, you will be required to ensure that superior customer service and technical support is provided to all Partners and employees. This involves excellent communication and strong IT service management to ensure that all IT issues are resolved efficiently and effectively.

The IT Service Desk Analyst reports to the Service Desk Manager. The IT Service Centre is a national team, and we are looking for a new team member to join our ranks in the Adelaide office.

This is a full-time position working between 9:30am to 6:00pm, however flexibility and extra hours will be required from time‑to‑time to support the firm.

Your Day

The law firm technology stack includes computer systems, with an emphasis on legal technology including document management and practice management systems, Windows 10 and 11, Office 365, audio visual conferencing, Apple devices and communications networks.

Duties will include, but are not limited to:

• Provide level 1 and 2 support via phone, email, and online tools, assisting Partners and employees with any problems and queries regarding the use of IT services and equipment;
• Effective management and documentation of incidents and service tickets following ITIL best practices in accordance with Mills Oakley service management SLAs;
• Participating in problem management initiatives, technical troubleshooting, and problem resolution;
• Various technology tasks: upgrades, rollouts, documentation, floor walking, office moves, etc;
• Meeting room support; audio visual and video conferencing setup and assistance; and
• Hardware support and asset management.

Your Clients

Your key clients will be internal Partners and employees of Mills Oakley, where you'll be helping with any problems and queries regarding the use of IT hardware, software and other equipment.

Who We Are Looking For

• Some hands‑on experience (around 1 year) in a similar IT support or helpdesk role is great, but a strong willingness to learn is just as important;
• A qualification (completed or in progress) in IT, Computer Science, or a related field;
• Basic knowledge of Windows 10 and 11, and Microsoft 365, with a keen interest in developing your skills further;
• Comfortable working independently and eager to take initiative, especially in a dynamic, fast‑paced environment;
• Able to juggle multiple tasks and stay calm under pressure;
• A natural communicator who enjoys helping others and providing friendly, professional support; and
• A logical thinker with an eye for problem‑solving.

What We Offer

We take a collaborative approach to your learning & development, giving you the personal attention and unique opportunities required to help you realise your full potential. We are committed to your health and well‑being and offer a multitude of employee benefits including:

• Dress for your day;
• Discounted health insurance;
• Employee Assistance Program;
• Discounts to gyms and studios across Australia;
• Study and exam leave;
• Competitive referral bonus; and
• Other amazing perks!

Apply

All applications must include a CV and Cover Letter addressed to the Talent Acquisition team and submitted online via our Careers page.