Technology Analyst

Arnold Bloch Leibler; City of Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Fully subsidised corporate gym membership

In-house café providing subsidised beverages and snacks

Discounted corporate health plan

Health and well-being program

Complimentary legal advice for wills

Prime CBD office location

Job summary

A leading Australian law firm in Melbourne seeks a motivated Technology Analyst to support users in technology-related incidents. The role includes troubleshooting hardware/software issues and managing helpdesk tickets. Ideal candidates will have relevant qualifications in Technology or Cyber, excellent communication skills, and experience in customer service. This position offers a competitive salary and benefits such as a corporate gym membership and subsidized café services.

Qualifications

• Up to two years of experience in a relevant field.
• Strong customer service focus and excellent communication skills.
• Ability to work independently and under pressure.

Responsibilities

• Provide support for technology-related incidents and requests.
• Troubleshoot software and hardware issues.
• Set up and configure technology equipment.
• Coordinate video and teleconferencing meetings.
• Log and monitor helpdesk tickets.

Skills

Microsoft Windows

Microsoft Office 365

Zoom

Document Management Systems

General technology troubleshooting

Cyber security knowledge

Education

Tertiary qualifications in Technology or Cyber

Tools

Windows operating system

iOS operating system

Teams

Job description

Firm Background

Arnold Bloch Leibler is a premier Australian commercial law firm with offices in Melbourne and Sydney. We provide strategic legal and commercial advice to a diverse range of Australian and international corporations, high‑net‑worth individuals and large family businesses. Arnold Bloch Leibler has developed a reputation for its innovative, commercially focused advice and is regularly involved in some of the most important landmark transactions in the country, helping clients with their most challenging legal matters – when their reputation is at risk, in crisis situations or before embarking on key initiatives. Our aim is to set the standard through client commitment and commerciality of advice. For more detailed information about the firm's structure, services, values and service ethos, visit www.abl.com.au.

The Role

The Technology Analyst plays a key role in ensuring the efficient operation of the Helpdesk and partnering with the Technology team to deliver high‑quality support to users across our Melbourne and Sydney offices, as well as those working remotely. This role offers an excellent opportunity for a motivated and service‑focused individual to contribute to a high‑performing team.

Key Responsibilities

• Provide timely and courteous support for technology‑related incidents and requests via phone, email and in person;
• Troubleshoot software and hardware issues independently and in collaboration with the Technology team, including liaising with external service providers;
• Identify recurring issues for escalation and continuous improvement;
• Set up, configure and relocate technology equipment, maintaining accurate asset registers and records;
• Coordinate and support video and teleconferencing meetings and events, including presenter liaison and troubleshooting;
• Log, monitor and appropriately elevate helpdesk tickets, equipment relocations and related tasks;
• Undertake additional duties as required.

Skills

Technical Skills

• Excellent working knowledge of Microsoft Windows and Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Planner), Zoom and Document Management Systems;
• General understanding of computer‑based technologies, networking and applications;
• Windows and iOS operating systems knowledge;
• General technology troubleshooting skills;
• Ability to set up and troubleshoot videoconferencing and teleconferencing equipment, including Zoom and Teams;
• Knowledge of cyber security is an advantage.

Professional Qualities

• Relevant tertiary qualifications in Technology or Cyber (graduates or candidates with up to two years’ experience);
• Strong customer service focus (experience desirable);
• Excellent written and verbal communication skills;
• Demonstrated ability to prioritise and manage competing demands;
• Strong problem‑solving skills, curiosity and attention to detail;
• Ability to work effectively under pressure, both independently and collaboratively;
• Solutions‑oriented mindset;
• Professional services experience (desirable).

Staff Benefits

The salary package offered for this position is competitive in addition to a range of benefits, including:

• Fully subsidised corporate gym membership;
• An in‑house café providing fully subsidised beverages and snacks;
• Discounted corporate health plan;
• Health and well‑being program;
• Complimentary legal advice for wills, estate planning and conveyancing;
• Prime CBD office location.

Applications

To apply please address your letter of application and CV to Lawra Bello, Human Resources Business Partner via the apply button.