Service Designer (12 month FTC)

CARE Super Pty Ltd; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

CareSuper is seeking a Service Designer for a 12-month FTC to shape end-to-end member journeys and partner with technology, operations and vendor teams. Reporting to the CX Manager, you’ll develop artefacts like customer journey maps and service blueprints, and drive practical, human-centred design decisions across digital, assisted and back-office channels.

You’ll thrive in a curious, collaborative environment, bring strong facilitation and communication skills, and ideally have experience in

Qualifications

• Strong experience developing service design artefacts, including journey maps and blueprints.
• Experience in large projects balancing member needs with scope and timelines.
• Ability to translate future-state service designs into practical requirements.
• Excellent workshop facilitation and stakeholder engagement skills.
• Human-centred design mindset with structured problem solving.

Responsibilities

• Support end-to-end member journeys across digital, assisted and back-office channels.
• Develop and maintain service design artefacts and journey maps.
• Identify impacts across member experience and supporting processes.
• Facilitate workshops and align diverse teams to drive decisions.
• Ensure designs are actionable and detailed for delivery teams.

Skills

Service design artefacts

Workshop facilitation

Stakeholder engagement

Human-centred design

Systems thinking

Problem solving

Communication

Job description

Passionate, innovative and able to think outside the box? You could be just who we’re looking for

Driven by values

Our people are inspired by working for an organisation with a strong purpose, where they can make a positive difference to the lives of our members.

Building a career with CareSuper means you can expect to work in a diverse and welcoming culture that empowers our people to be the best they can be.

Thank you for your interest in joining our team! We recruit all around Australia and are committed to accessibility, providing reasonable accommodations to all participating in the application and interview process, and while performing their role. If you have any specific requests to help your application, please contact us and one of our People and Culture team will be in touch.

Service Designer (12 month FTC)

• Not Specific
• Fixed Term

8/9/2026

• 15% superannuation
• Hybrid working environment
• 5 weeks annual leave

About us

At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

About the role

As our new Service Designer, you'll support key enterprise projects across end-to-end member journeys, helping define current and future state experiences that are desirable for members, feasible for operations and deliverable at scale.

Reporting to the CX Manager, you'll play an important role in shaping practical, human-centred service experiences across digital, assisted and back-office channels.

You will:

• Apply a member experience lens to vendor recommendations, technology solutions and out-of-the-box processes to support pragmatic future-state design decisions.
• Develop and maintain service design artefacts such as customer journey maps, service blueprints, experience maps and end-to-end process views.
• Identify upstream and downstream impacts across member experience, supporting processes, systems, operational roles and delivery teams.
• Connect customer insights, research and journey mapping to inform future-state design and address known member needs and pain points.
• Facilitate workshops and collaborate with experience, digital, technology, product, operations, risk, compliance and vendor teams to drive alignment and decision-making.
• Ensure service designs are clear, actionable and detailed enough to support requirements definition and successful technical delivery.

What we're looking for

We're looking for a curious, collaborative and structured Service Designer who can bring clarity to complex member journeys and help teams make confident, human-centred decisions.

You’ll thrive in this role if you have:

• Strong experience developing service design artefacts, including customer journey maps, service blueprints and end-to-end process views.
• Experience working in large project environments, balancing member needs with scope, timelines, operational constraints and delivery priorities.
• Confidence working with technology projects and technology vendors, with the ability to translate future-state service designs into practical requirements for delivery teams.
• Strong workshop facilitation, stakeholder engagement and communication skills, with the ability to influence, align and support decision-making across diverse teams.
• A strong human-centred design mindset, supported by systems thinking, structured problem-solving and a practical approach to improving services at scale.
• Experience in superannuation, financial services or another regulated environment is highly desirable.

Why CareSuper?

We're not just another super fund. We're a values-driven organisation that puts people first—our members and our team.

Here’s what you can look forward to:

• Hybrid and flexible work environment
• 3% Superannuation Guarantee (SG) above SG minimum
• Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
• 5 weeks of annual leave
• 18 weeks of parental leave for all eligible employees
• Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
• Professional Development
• Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

At CareSuper, we know that diverse perspectives make us stronger. We're proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.

All the perks of working for one of Australia’s rising super funds.

Our members are unique, and so are we. Here’s how we support you to be you at work.