Service Delivery Manager - Logistics and Compliance Systems

Kirinari Community Services; Albury City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work

Salary packaging

Fitness Passport

Professional development

Inclusive culture

Meaningful work

Job summary

Kirinari Community Services in Lavington NSW is seeking a Service Delivery Manager for Logistics and Compliance Systems. You will oversee fleet assets, onboarding systems, and provider governance, while driving dashboards and analytics to improve operational decisions.

The role requires detailed, audit-ready work, strong communication with diverse stakeholders, and the ability to adapt in a fast-paced environment. Some travel across Kirinari’s footprint is expected.

Qualifications

• Demonstrated knowledge of fleet asset management lifecycle, maintenance, compliance, registration, insurance and utilisation management.
• Experience in contract and agreement administration with due diligence and compliance in regulated environments.
• Ability to quality-assure work via audits/reviews and provide technical guidance without line authority.
• Strong technical ability across fleet management, telematics, contract/records systems and MS 365, incl. dashboards and KPIs.
• Experience improving automated onboarding, monitoring, and validation processes with IT and vendors.
• Good budgeting understanding and ability to analyse whole-of-life costs and invoices.
• Ability to work independently with shifting priorities and multi-department collaboration.
• Superior written and verbal communication and stakeholder engagement skills.
• Commitment to continuous improvement with policies and controlled documents.
• Current Australian Class C driver licence and willingness to travel across Kirinari footprint.

Responsibilities

• Manage associate providers, home maintenance, minor modifications, and motor vehicle fleet assets.
• Configure and roll out new systems; develop dashboards to support decision-making.
• Oversee onboarding, monitoring, and validation processes with IT and vendors.
• Collaborate across departments to align logistics operations with strategic direction.
• Travel across Kirinari footprint as required and maintain audit-ready records.

Skills

Fleet management

Contract administration

Compliance audits

Dashboard building

Stakeholder engagement

Budgeting & lifecycle cost

IT & vendor coordination

Travel readiness

Driver licence

Tools

Fleet management systems

Telematics platforms

Microsoft 365

Onboarding & validation tooling

My Aged Care portal reporting

Job description

Service Delivery Manager - Logistics and Compliance Systems

Kirinari Community Services – Lavington NSW

1d ago , from Kirinari Community Services

This is a rare chance to be at the forefront of how Kirinari uses technology. You'll help manage associate providers, home maintenance and minor modifications, and motor vehicle fleet assets. You'll work with modern fleet management and telematics platforms, contract and provider registers, and automated systems for onboarding, monitoring, expiry alerts and validation. You'll also contribute dashboards builds that support decision-making across the organisation.

Successful applicants will be early adopters who help configure and roll out new systems. Most importantly, you'll help set the direction of Business Logistics Operations as the service system changes, including the Support at Home transition.

The business unit covers the entire Kirinari geographical footprint, so the SDM role may involve some travel.

What we're looking for

• Have a keen eye for detail and take pride in accurate, audit-ready work.
• Communicate strongly, both verbally and in writing. You'll build and maintain positive working relationships with business owners, from small local tradespeople to large suppliers and providers.
• Are adaptable and do well in a fast-paced, constantly changing environment.
• Work well across multiple departments within Kirinari, including Ageing and Community Care teams, RPSS, Assets, Finance, IT, software developers, Compliance and operational teams.
• Are self-driven and can work largely unsupervised, with a strong aptitude for self-managing workload and setting priorities.

Essential criteria

1. Demonstrated technical knowledge of fleet asset management, including the vehicle lifecycle, maintenance, compliance, registration, insurance and utilisation management.
2. Demonstrated experience in contract and agreement administration, contractor due diligence and compliance within a regulated environment.
3. Proven ability to quality-assure the work of others through audits and reviews, provide technical guidance and report issues objectively, without line authority.
4. A high level of technical ability across fleet management, telematics, contract and records systems and Microsoft 365, including building dashboards, KPIs and reports.
5. Experience leading the administration and integrity of systems, and improving automated onboarding, monitoring and validation processes with IT and vendors.
6. Strong analytical skills and sound judgement, with an understanding of budgeting, whole-of-life cost analysis, billing and invoice verification.
7. Ability to work independently, manage competing priorities across several functions, and step into hands-on operational delivery when needed.
8. Superior verbal and written communication and stakeholder engagement skills.
9. A demonstrated commitment to continuous improvement, including developing policies, procedures and controlled documents.
10. A current Australian Class C driver licence, with willingness to travel across the Kirinari footprint as required.

Desirable criteria

1. Comprehensive understanding of CHSP, Support at Home, NDIS and DVA frameworks and related legislation.
2. Knowledge of NSW vehicle compliance requirements, vehicle-related WHS obligations and telematics platforms.
3. Experience administering home maintenance and minor modifications, including My Aged Care portal reporting.
4. Experience implementing automation, workflow and reporting tools.
5. Experience preparing business cases for fleet replacement or low and zero-emission vehicle initiatives.
6. Experience in the disability, community services, aged care or not-for-profit sectors.

Why Join Kirinari?

At Kirinari, you'll be joining a values-driven organisation where your work has a genuine impact on people's lives.

We offer:

• Flexible work arrangements.
• Salary packaging benefits.
• Access to Fitness Passport.
• A supportive and inclusive workplace culture.
• Opportunities for professional development.
• Meaningful work with purpose and impact.

The chance to contribute to the growth of an organisation making a difference in communities across Australia.

Our Values

Accountability | Balance | Connection | Innovation | Respect

Kirinari is proud to be an Equal Employment Opportunity employer. We encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people of all ages and abilities, and those with lived experience of disability.