Service Delivery Manager – AV & Programming Lead

Multitek Solutions

Geelong

On-site

AUD 100,000 - 140,000

Full time

7 days ago

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Job summary

MultiTek Solutions in Geelong is seeking a Service Delivery Manager to lead the Service & Support Department and support our high-tech AV installers and programmers. This full-time role is based at Saunders Street, North Geelong, reporting to the Managing Director, with a focus on developing technical staff and ensuring efficient service operations.

The ideal candidate will have extensive experience in technical support and operations management, strong leadership, and advanced knowledge of AV

Qualifications

Extensive experience in technical support and operations management, including system fault finding and repairs.
Strong leadership skills with experience in managing and developing technical teams.
Advanced knowledge of electronic, audiovisual, and communications systems, with ability to perform programming services and updates.
Proficiency in reading and interpreting technical drawings, including construction and cable drawings.

Responsibilities

Handle incoming inquiries for technical support and service-related calls, ensuring prompt resolution.
Attend sites to review and diagnose faults and provide hands-on technical support.
Delegate support and service calls based on skill level and availability.
Coordinate service calls per SLAs, client activity, and urgency.
Develop Service Agreements and engage with clients to drive growth within support operations.
Oversee the management and development of technical and programming staff, including training.