Service Delivery Lead - Networking & Cloud (Sydney)

Hewlett Packard Enterprise; Sydney; On-site; AUD 130,000 - 170,000; Full time

Job summary

Hewlett Packard Enterprise in Sydney is seeking a Service Manager to deliver advanced service management to a leading Service Provider. You will report to the Service Delivery Leader and be responsible for planning, organizing, directing and delivering prioritized services aligned with client expectations.

The role requires strong ITIL knowledge, IP networking understanding, and the ability to drive cross-functional collaboration, executive communications, and roadmap discussions with the

Qualifications

• Bachelor’s degree or equivalent.
• 7+ years in supporting large, complex Cloud and IP-based networks.
• Experience managing customer service support personnel in cross-functional environments.
• Passion for automation, routing, switching and related technologies.
• Solid technical understanding of IP networking.
• Proficient with Microsoft Office and strong data analysis skills.
• Strong communication, interpersonal and leadership skills.
• Ability to manage multiple projects under pressure.
• Detailed understanding of ITIL processes and Risk management.
• Expert relationship building and customer management skills.

Responsibilities

• Manage customer engagements with clear prioritization considering customer and HPE networking requirements.
• Deliver high-level achievement in cross-functional organizations.
• Manage complex issues with in-depth evaluation and provide regular customer updates.
• Develop and maintain relationships with partners, customers and sales teams to identify opportunities.
• Build a trusted advisor relationship and provide insights to the support team.
• Deliver presentations with strong interpersonal skills and coordinate resources for the account.
• Provide information on next releases and proactive communication about known issues.
• Conduct quarterly Operations Reviews and post-mortem analyses.
• Back up other Service Managers when unavailable.

Skills

IP networking

Data analysis

Leadership

Communication

Project management

Customer relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Hewlett Packard Enterprise in Sydney is seeking a Service Manager to deliver advanced service management to a leading Service Provider. You will report to the Service Delivery Leader and be responsible for planning, organizing, directing and delivering prioritized services aligned with client expectations.

The role requires strong ITIL knowledge, IP networking understanding, and the ability to drive cross-functional collaboration, executive communications, and roadmap discussions with the