Service Coordinator Post Acute Care

North Richmond Community Health; Melbourne; On-site; AUD 54,000 - 70,000; Part time

Benefits offered by this job

Salary packaging options

Flexible working conditions

Free on-site parking

Richmond location accessibility

Meaningful community health impact

Job summary

North Richmond Community Health in Richmond, VIC, is seeking a Permanent Part Time Service Coordinator (0.6–0.7 FTE, Grade 5) to lead the IMPAC Post Acute Care program.

The role provides strategic and operational leadership for the team, ensuring efficient service delivery, governance and continuous improvement in discharge planning and collaboration with hospitals and providers.

Qualifications

• Appropriate tertiary qualification is required.
• Strong knowledge of the Victorian hospital and community care system.
• At least five years’ recent experience in hospital and/or community health.
• Experience leading and developing staff.
• Experience managing budgets and provider contracts.
• Strong problem-solving, relationship-building and communication skills.
• Genuine commitment to community health and health equity.

Responsibilities

• Lead, support and develop a multidisciplinary team.
• Oversee high-quality, client-focused service delivery.
• Manage program budgets, performance data and reporting.
• Maintain strong clinical and corporate governance.
• Support accreditation, audits, policies and continuous improvement.
• Work closely with hospitals and service providers to support effective discharge planning.
• Build strong relationships across the health and community care sector.

Skills

Staff leadership

Budget management

Provider contracts

Communication skills

Relationship-building

Health equity focus

Education

Appropriate tertiary qualification

Job description

North Richmond Community Health – Richmond VIC

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions.

Permanent Part Time | 0.6–0.7 FTE | Grade 5 (HS5)

We are recruiting for an Service Coordinator to lead the Post Acute Care (IMPAC) program at North Richmond Community Health.

Post Acute Care supports people returning home following discharge from hospital or an Emergency Department, helping clients regain independence, access short‑term support while other services are established, and reduce the risk of hospital readmission.

About the role

The Service Coordinator provides strategic and operational leadership to the IMPAC team and oversees the day‑to‑day delivery and development of the Post Acute Care program.

The role will:

• Lead, support and develop a multidisciplinary team

• Oversee high‑quality, client‑focused service delivery

• Manage program budgets, performance data and reporting

• Maintain strong clinical and corporate governance

• Support accreditation, audits, policies and continuous improvement

• Work closely with hospitals and service providers to support effective discharge planning

• Build strong relationships across the health and community care sector

About you

We are looking for someone with:

• An appropriate tertiary qualification

• Strong knowledge of the Victorian hospital and community care system

• At least five years’ recent experience in hospital and/or community health

• Experience leading and developing staff

• Experience managing budgets and provider contracts

• Strong problem‑solving, relationship‑building and communication skills

• A genuine commitment to community health and health equity

Employment type: Permanent, part time
FTE: 0.6–0.7
Classification: Grade 5 (HS5)
Reports to: Head of Clinical Services
Location: North Richmond Community Health, 23 Lennox Street, Richmond

Why join us?

At NRCH, you’ll be part of a genuinely caring and supportive culture, where people look out for one another and the work you do has a real connection to the community around you.

You’ll enjoy:

• A supportive, values driven culture that embraces diversity and inclusion

• Generous salary packaging options

• Flexible working conditions

• Free on‑site car parking and a Richmond location close to public transport

• The chance to make a meaningful difference within a respected community health organisation

Closing Date: 18 October 2026

For questions about the role, please contact Mel Shackell (Head of Clinical Services) *******@nrch.com.au

Our commitment to health equity

At NRCH, improving health equity is at the heart of everything we do. We recognise that health is shaped by social and structural factors beyond clinical care and we work alongside individuals and communities to address barriers to health and wellbeing.

Inclusion and Belonging

At North Richmond Community Health (NRCH), we are committed to creating a safe, inclusive and welcoming environment for everyone. We celebrate diversity and encourage applications from people of all backgrounds, cultures, identities, abilities and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, people with disability, LGBTQIA+ communities, and people of all ages.

Child Safety

NRCH is a Child Safe Organisation and has zero tolerance for all forms of child abuse. We are committed to the safety, participation and empowerment of children and young people. All staff and volunteers share responsibility for promoting and maintaining a child safe environment in accordance with the Victorian Child Safe Standards.

All appointments are subject to satisfactory pre-employment checks, which may include a Nationally Coordinated Criminal History Check, Working with Children Check, NDIS Worker Screening Check, evidence of qualifications and registrations, proof of work rights, and evidence of immunisation requirements relevant to the role.