Service Coordinator – HVAC Australia

HVAC; Brisbane; Híbrido; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible start times

Full-time role

Supportive team

Descripción de la vacante

HVAC Australia is seeking a organised Service Coordinator to join our Brisbane team. You’ll be the central link between customers, field technicians and our office, ensuring every job is booked, scheduled and completed smoothly.

In this full-time role, you’ll manage scheduling, dispatch, quotes, and invoicing, while maintaining clear communication with clients and technicians. Training is provided, with a supportive team and flexible start/finish times to fit your life.

Formación

• Experience in service coordination, scheduling or dispatch, ideally in HVAC, refrigeration, electrical, plumbing or another field-service setting.
• Strong organisational skills and a sharp eye for detail.
• Confident, friendly phone manner and clear written communication.
• Comfortable using job management software – we use simPRO & Microsoft Office Suite.
• HVAC or trade knowledge is a bonus, but not essential. We’ll train the right person.

Responsabilidades

• Scheduling and dispatching quoted, maintenance and breakdown jobs for our field technicians.
• Taking customer calls and emails, logging service requests and keeping customers updated.
• Managing technician calendars to optimise time and travel.
• Coordinating parts, materials and subcontractors so jobs are ready to go.
• Following up on job completion, paperwork and invoicing.
• Fleet management of vehicles.
• Training compliance for field staff.
• Prioritising urgent callouts and juggling changing priorities on the fly.

Conocimientos

Scheduling

Dispatch

Customer service

Phone communication

Organisational skills

MS Office

Herramientas

simPRO

MS Office

Descripción del empleo

Keep our techs moving and our customers happy

HVAC Australia is looking for an organised, switched-on Service Coordinator to join our Brisbane team. You’ll be the central link between our customers, our field technicians and our office, making sure every job is booked, scheduled and completed smoothly.

What’s in it for you

• Competitive salary + super, depending on your experience
• Flexible start and finish times that fit around your life
• A stable, full-time role with a growing business
• A supportive team that values clear communication and getting things done

What you’ll be doing

• Scheduling and dispatching quoted, maintenance and breakdown jobs for our field technicians
• Taking customer calls and emails, logging service requests and keeping customers updated
• Managing technician calendars to make the best use of time and travel
• Coordinating parts, materials and subcontractors so jobs are ready to go
• Following up on job completion, paperwork and invoicing
• Fleet management of vehicles
• Training compliance for field staff
• Prioritising urgent callouts and juggling changing priorities on the fly

What we’re looking for

• Experience in service coordination, scheduling or dispatch, ideally in HVAC, refrigeration, electrical, plumbing or another trade or field-service setting
• Strong organisational skills and a sharp eye for detail
• Confident, friendly phone manner and clear written communication
• Comfortable using job management software – we use simPRO & Microsoft Office Suite
• A calm, solutions-focused approach when the day doesn’t go to plan
• HVAC or trade knowledge is a bonus, but not essential. We’ll train the right person

HVAC Australia is an equal opportunity employer. We encourage applications from people of all backgrounds.