Service Coordinator - Facilities Maintenance

Modus Projects; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Birthday Leave

Loyalty Leave

EAP & Wellbeing

Job summary

Modus Projects on Collins Street in Melbourne CBD is seeking a Service Coordinator to keep commercial buildings and facilities operating smoothly. You’ll coordinate preventative and reactive maintenance, schedule trades, manage work orders from request to completion, and keep customers updated across Australia.

With a focus on delivering exceptional customer service, you’ll juggle competing priorities, use Microsoft Office confidently, and build strong relationships with customers and service

Qualifications

• Excellent customer service skills and ability to handle multiple requests
• Strong organisational skills and ability to juggle priorities
• Clear communication with customers and colleagues
• Proficient using Microsoft Office tools and basic IT literacy

Responsibilities

• Coordinate preventative and reactive maintenance across Australia.
• Schedule trades and subcontractors to attend customer sites.
• Manage work orders from initial request through to completion.
• Liaise with customers, technicians and contractors to provide timely updates.
• Prioritise urgent maintenance requests while balancing multiple jobs.
• Ensure service levels and KPIs are achieved and documented.

Skills

Customer service

Organisation

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Melbourne CBD – Collins Street|Competitive Salary|Birthday Leave|Career Development|Wellbeing Initiatives & EAP

Rotating Roster

• Monday–Friday: 7:00am – 7:00pm
• Saturday: 7:00am – 12:30pm

Coordinate Essential Services. Solve Problems. Make a Difference Every Day.

Do you enjoy organising people, solving problems and delivering exceptional customer service?

At Modus Projects, we keep commercial buildings, workplaces and facilities operating safely and efficiently across Australia. Every day, our Service Coordinators help manage everything from urgent maintenance requests to planned servicing, ensuring the right trades are in the right place at the right time.

Based in our modern Collins Street office in the heart of Melbourne CBD, you'll enjoy an easy commute with excellent public transport, plus easy access to cafés, restaurants and everything the city has to offer. It's the perfect location to build your career while working with a supportive, high-performing team.

Whether your background is in service coordination, scheduling, customer service, logistics, help desk, property or administration, if you're organised and enjoy working in a busy environment, we'd love to hear from you.

Why Join Modus?

At Modus, we believe our people are the driving force behind our success. That's why we invest in creating a workplace where you can thrive professionally while enjoying a supportive, inclusive culture.

What You'll Enjoy

• Modern office on Collins Street in Melbourne CBD.
• Excellent public transport access for an easy commute.
• Birthday Leave.

• Loyalty Leave.
• Employee Assistance Program (EAP) and wellbeing initiatives.
• Ongoing training, development and genuine career progression.
• Supportive leaders and a collaborative team environment.
• Opportunities to grow with a national business.

What You'll Be Doing

Every day brings something different. You'll:

• Coordinate preventative and reactive maintenance across Australia.
• Schedule trades and subcontractors to attend customer sites.
• Manage work orders from initial request through to completion.
• Liaise with customers, technicians and contractors to provide timely updates.
• Prioritise urgent maintenance requests while balancing multiple jobs.
• Ensure service levels and customer KPIs are consistently achieved.
• Maintain accurate job records and documentation.
• Build strong relationships with customers and service partners.

About You

You'll thrive if you enjoy working in a busy environment where no two days are the same.

You’ll bring:

• Excellent customer service and communication skills.
• Strong organisation and the ability to juggle competing priorities.
• Confidence using Microsoft Office.
• A solutions-focused mindset and attention to detail.
• The ability to stay calm under pressure and make sound decisions.

Modus Projects is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.