Service Coordinator

Modus Projects; Sutherland Shire Council; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Birthday Leave

Loyalty Leave

Ongoing learning and career dev.

Flexible work arrangements

Employee Assistance Program (EAP)

Supportive leaders and collaborative 팀

Modern office opposite Cronulla Train

Job summary

Modus Projects is seeking a motivated Service Coordinator to join our team in Cronulla, NSW. This role supports clients across Australia by coordinating maintenance works, scheduling trades and managing work orders from start to finish while delivering excellent customer service.

Located opposite Cronulla Train Station with easy public transport access, the modern office offers a collaborative, growth-oriented environment and ongoing professional development opportunities.

Qualifications

• Excellent communication and customer service skills.
• Confident and professional phone manner.
• Strong organisational and time management skills.
• Ability to prioritise multiple tasks while maintaining attention to detail.
• Experience using Microsoft Office, including Outlook, Word and Excel.

Responsibilities

• Coordinating planned and reactive maintenance works across Australia.
• Scheduling trades and subcontractors.
• Managing work orders from start to completion while achieving customer KPIs.
• Responding to customer enquiries by phone and email.
• Coordinating urgent maintenance requests.
• Building strong relationships with clients, contractors and technicians.
• Maintaining accurate job records and updates.

Skills

Excellent communication and customer

Professional phone manner

Organisational skills

Time management

Microsoft Office (Outlook, Word, Excel

Tools

Microsoft Office

Job description

Cronulla - Opposite Cronulla Train Station | Competitive Salary | Birthday Leave | Career Development | Supportive Team Culture

Permanent Full-Time

Rotating Roster

• Monday-Friday: 7:00am - 7:00pm
• Saturday: 7:00am - 12:30pm

Join a Team Where Your Career Can Grow!

Looking for more than just another customer service or scheduling role?

At Modus Projects, you'll join one of Australia's leading providers of commercial construction, fit-out and facilities maintenance services, supporting some of the country's best-known organisations.

Located directly opposite Cronulla Train Station, our modern office is easy to access by public transport and just minutes from Cronulla's cafés, restaurants and beaches making your commute and lunch breaks something to look forward to.

As our business continues to grow nationally, we're looking for a motivated Service Coordinator who enjoys solving problems, building relationships and working in a fast-paced environment where every day brings something new.

Whether you're already a Service Coordinator or you're coming from customer service, scheduling, logistics or administration, we'll provide the training and support you need to build a rewarding long-term career.

Why You'll Love Working at Modus

We know people perform at their best when they feel supported, recognised and given opportunities to grow.

That's why we offer:

• Birthday Leave
• Loyalty Leave
• Ongoing learning and career development
• Flexible work arrangements
• Employee Assistance Program (EAP)
• Supportive leaders and collaborative team culture
• Modern office directly opposite Cronulla Train Station
• Genuine …

What You'll Be Doing

You'll play an important role in keeping our clients' facilities operating safely and efficiently across Australia.

Your day will include:

• Coordinating planned and reactive maintenance works.
• Scheduling trades and subcontractors across Australia.
• Managing work orders from start to completion while achieving customer KPIs.
• Responding to customer enquiries by phone and email.
• Coordinating urgent maintenance requests.
• Building strong relationships with clients, contractors and technicians.
• Maintaining accurate job records and updates.
• Delivering exceptional customer service every day.

About You

You'll succeed in this role if you're someone who enjoys being organised, thrives in a busy environment and genuinely enjoys helping people.

You'll bring:

• Excellent communication and customer service skills.
• A confident and professional phone manner.
• Strong organisational and time management skills.
• The ability to prioritise multiple tasks while maintaining attention to detail.
• Experience using Microsoft Office, including Outlook, Word and Excel.
• A positive attitude and willingness to learn.

Join a growing national business where your contribution matters.

Modus Projects is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.