Service Coordinator | Facilities & Building Maintenance

Design & Build Recruitment; Sutherland Shire Council; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Onsite parking

Shire location

Career development

Wellbeing initiatives

Flexible policies

Job summary

Design & Build Recruitment is seeking a motivated Service Coordinator in the Sutherland Shire to join a busy operations team. You will coordinate preventative and reactive maintenance services nationwide, ensuring quality outcomes and client satisfaction.

The role requires strong communication, organisation, and a proactive approach in a fast-paced environment. You will manage work orders, allocate tasks to trades, and maintain records, while delivering outstanding customer service and upholding

Qualifications

• Strong communication skills, both verbal and written.
• Excellent customer service focus and professionalism.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Solid problem-solving and attention to detail.
• Confident phone manner and stakeholder relationship skills.
• Effective time management and organisational abilities.
• Proficiency with Microsoft Office (Outlook, Excel).
• Experience with contact centre platforms or job management systems is desirable.

Responsibilities

• Coordinate end-to-end facilities maintenance work orders.
• Allocate jobs to trades and service delivery partners.
• Ensure service requests meet client expectations and KPIs.
• Handle incoming calls and emails in a timely, professional manner.
• Build and maintain relationships with contractors and internal technicians.
• Coordinate urgent and priority maintenance requests.
• Maintain accurate records within internal systems.
• Deliver exceptional customer service at all times.
• Adhere to safety procedures and escalation protocols.

Skills

Communication

Customer service

Time management

Problem solving

Stakeholder management

Phone etiquette

Attention to detail

Multitasking

Tools

Microsoft Office

Job management systems

Outlook

Job description

Design & Build Recruitment – Caringbah NSW

Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.

This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.

About the role:

An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.

This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.

Key Responsibilities

• Manage end-to-end coordination of facilities maintenance work orders
• Allocate jobs to trades and service delivery partners
• Ensure all service requests meet client expectations and KPIs
• Handle incoming calls and emails in a timely and professional manner
• Build and maintain strong relationships with contractors and internal technicians
• Coordinate urgent and priority maintenance requests
• Maintain accurate records within internal systems
• Deliver exceptional customer service at all times
• Adhere to safety procedures and escalation protocols

Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.

This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.

About the role:

An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.

This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.

Key Responsibilities

• Manage end-to-end coordination of facilities maintenance work orders
• Allocate jobs to trades and service delivery partners
• Ensure all service requests meet client expectations and KPIs
• Handle incoming calls and emails in a timely and professional manner
• Build and maintain strong relationships with contractors and internal technicians
• Coordinate urgent and priority maintenance requests
• Maintain accurate records within internal systems
• Deliver exceptional customer service at all times
• Adhere to safety procedures and escalation protocols

To be successful in this role, you should possess:

• Proven ability to work in a fast-paced, high-volume environment
• Strong communication skills (verbal and written)
• Excellent customer service focus
• Strong problem-solving ability and attention to detail
• Confident and professional phone manner
• Ability to build and maintain stakeholder relationships
• Effective time management and organisational skills
• Proficiency in Microsoft Office (Outlook, Excel, etc.)
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• Understanding of KPIs and service delivery expectations
• Experience with contact centre platforms or job management systems (desirable)

What's in it for you:

• Stunning offices in the Shire beaches, onsite parking and close to transport
• Proactive, fun, and professional work environment
• Up to $90K+SUPER is on offer
• Competitive salary package with regular reviews
• Long-term career development and progression opportunities
• Ongoing training, mentoring, and professional development
• Employee benefits including wellbeing initiatives and leave entitlements
• Flexible and family-friendly workplace policies

For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison at *********@designandbuild.com.au