Service Coordinator

Achieve Australia; New South Wales; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Car leasing

Free personal & financial counselling

Paid leave & flexible work

Wellness programs

Job summary

Achieve Australia is a large NFP providing disability services in New South Wales. We are seeking a Service Coordinator reporting to the Service Manager to lead practice at service level and support staff and clients to meet plan goals.

You will coordinate daily operations, supervise staff, and foster an empowering environment that enables active support and client outcomes, while ensuring compliance with policies and funding requirements.

Qualifications

• Understanding of NDIS and active support principles.
• Experience managing and supervising staff and client outcomes.
• Proficient MS Office and online systems.
• Current NSW Driver's Licence.
• Current Working with Children Check and NDIS check.
• Cert IV in Disability or equivalent experience.

Responsibilities

• Coordinate day-to-day operations to ensure a safe, engaging environment for clients and staff.
• Plan and adapt client activities to promote creativity, skill development and social interaction.
• Provide supervision, role-modeling and coaching for staff.
• Contribute to budgets, rosters, and resource planning.
• Ensure compliance with NDIS Practice Standards and reporting.

Skills

Interpersonal skills

Communication skills

Staff supervision

Client outcomes focus

Education

Cert IV in Disability

Tools

MS Office Suite

Online systems

Job description

A great opportunity for a passionate leader to join a large NFP organisation in the Disability Sector environment!

30th October, 2026

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

Reporting to the Service Manager, the Service Coordinator is responsible for coordinating services that meet client plan needs and leading practice at a service level. The role is also responsible for providing supervision, on the ground role-modelling, coaching and support for staff, as well as supporting clients.

The role is responsible for creating an empowering and enabling environment for people with disabilities and for maximising opportunities for clients to meet personal goals and lifestyle needs. Through effective leadership, this role supports staff to meet client needs ensuring active support.

Role Responsibilities:

• Coordinate day to day operations of services to ensure a safe and engaging environment for clients and staff. Ensure all aspects of services provided comply with the organization’s policies, processes, and procedures to meet the NDIS Practice Standards, NDIS goals and all regulatory and legislative requirements.
• Plan, coordinate, and adapt client activities that promote creativity, skill development and social interaction in a supportive and inclusive environment, as relevant to the service being provided.
• Where relevant ensure remote support (for example for community participation activities) is provided safely and in line with NDIS client funding and goals.
• Assist with the day-to-day financial operation of site/s, (may include service accounts, staffing ratios and costs, client contributions to activities via Vasco cards.)
• Contribute to budget setting and profit and loss reviews as required, effectively managing operational workforce planning and resourcing by creating and approving rosters and monitoring and verifying viability of changes to operational rosters.
• Act as the first point of contact on site, and foster and embed a culture of continuous improvement, active support, and client safeguarding and ensure the timely provision of all mandatory reporting.

To be successful in this role, you will need:

• Demonstrated understanding of NDIS, principles of Active support and human rights-based approach to service delivery.
• Strong interpersonal and communication skills.
• Experience managing and supervising staff and client outcomes.
• Proficient computer literacy – able to easily learn and use MS Office Suite and online systems.
• Practical experience in achieving community inclusion and ensuring services maintain appropriate plans and supports for clients.
• Current NSW Drivers’ License.
• Current Working with Children Check
• Current NDIS check
• Relevant qualifications (minimum Cert IV) or equivalent experience in disability support.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au