Disability Service Coordinator

Achieve Australia; Ipswich City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Car leasing

Free personal and financial counseling

Range of paid leave and flexible work

Fitness passport memberships and welll

Wellness programs

Regular training and induction

Strong record of promoting from within

Job summary

Achieve Australia is seeking a Service Coordinator to lead disability day program operations and support client goals. Reporting to the Service Manager, the role focuses on active support, supervision of staff, and delivering person-centered services across multiple sites within the Ipswich region.

This 12-month contract role requires coordinating day-to-day operates, managing budgets, and driving service development with the team while ensuring compliance with NDIS requirements and safety

Qualifications

• Minimum Cert IV in Disability or Independent Support, or equivalent experience in disability support.
• Experience managing and supervising staff and client outcomes in disability settings.
• Understanding of the NDIS, active support principles and human rights-based service delivery.
• Strong communication and interpersonal skills.
• MS Office and online systems literacy.
• Practical experience in achieving community inclusion.
• Ability to transport clients in Achieve Australia vehicles with current license.

Responsibilities

• Coordinate day-to-day operations of the day program, including household accounts and staffing costs.
• Serve as initial escalation point for site team members.
• Ensure all mandatory reports are provided on time.
• Drive day program development with the team.
• Assist with financial operations of the site.
• Improve service performance through best practice and culture.
• Maintain properties to appropriate standards.

Skills

Interpersonal skills

MS Office proficiency

Client transport

Education

Cert IV in Disability or Individual Support

Tools

MS Office Suite

Job description

• Disability day program and community participation
• 12 months contract

Working at Achieve is more than just a job.

Our team makes a real difference in people's lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

Reporting to the Service Manager, the Service Coordinator is responsible for coordinating services that meet client plan needs and leading practice at a service level. The role is also responsible for providing supervision, on the ground role-modelling, coaching and support for staff, as well as supporting clients. The role is responsible for creating an empowering and enabling environment for people with disabilities and for maximising opportunities for clients to meet personal goals and lifestyle needs. Through effective leadership, this role supports staff to meet client needs ensuring active support.

Role Responsibilities:

• Coordinate day to day operations of the day program including household accounts, staffing costs, and program activities.
• Initial escalation person for site team members.
• Ensure all mandatory reports are provided on time.
• Drive day program development with team members.
• Assist with financial operation of the site.
• Improve service performance through best practice and culture.
• Ensure properties are maintained to appropriate standards

To be successful in this role, you will need:

• Minimum Cert IV in Disability or Individual Support, or equivalent experience in disability support.
• Experience managing and supervising staff and client outcomes in multiple accommodation settings or day programmes.
• Demonstrated understanding of the NDIS, principles of active support and human rights-based approach to service delivery.
• Strong interpersonal and communication skills.
• Proficient computer literacy in MS Office Suite and online systems.
• Practical experience in achieving community inclusion.
• Ability to transport clients in Achieve Australia vehicles (automatic gearbox) across the region. Candidates without a current QLD driver’s licence are subject to a risk assessment.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

Accessibility and more information

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at [e-mail] or call 02 9066 5550.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au