Disability Service Manager

Achieve Australia; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging options

Car leasing option

Free personal and financial counseling

Job summary

Achieve Australia is seeking a Disability Service Manager to lead day-to-day operations at designated accommodation sites in North Ryde, NSW, ensuring quality client outcomes and sustainable services. The role requires a relevant qualification in disability or nursing, and experience with NDIS/SIL.

Strong leadership, financial acumen and stakeholder engagement are essential. The organisation emphasises inclusive practice, staff support, and career progression.

Qualifications

• Qualification in Disability, Nursing or related field required
• Experience in NDIS and SIL environments preferred
• Experience supporting individuals with mental health needs beneficial
• Strong leadership with focus on culture, performance and client outcomes
• Sound financial and operational management skills essential
• Excellent communication and stakeholder engagement skills required
• Current NSW Driver’s Licence required or risk assessment may apply

Responsibilities

• Lead day-to-day site operations to achieve client outcomes, quality, staff and financial targets
• Manage budgets, rostering and SIL funding to deliver sustainable services
• Ensure compliance with NDIS standards, incident management and risk oversight
• Build and maintain relationships with clients, families and stakeholders
• Lead, develop and manage staff including recruitment, onboarding, performance and engagement
• Oversee WHS, property maintenance and participation in on-call roster

Skills

Leadership

Communication

Stakeholder engagement

Financial management

Operational management

Education

Disability/Nursing qualification

Registered Nurse considered

Job description

Due to an internal movement, we are currently looking for a Disability Service Manager to join our team, based in North Ryde on a permanent full-time position.

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

27th October, 2026

Due to an internal movement, we are currently looking for a Disability Service Manager to join our team, based in North Ryde on a permanent full-time position.

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

The Service Manager is responsible for ensuring the execution of Achieve Australia’s vision at a local level, including driving positive quality client outcomes (quality of life and health supports), staff performance and engagement, and service sustainability at designated accommodation sites.

Role Responsibilities:

• Lead day-to-day site operations, ensuring strong performance across client outcomes, quality, staff, and financial targets
• Manage budgets, rostering, and SIL funding to deliver efficient and sustainable services
• Ensure compliance with NDIS standards, including incident management, safeguarding, and risk oversight
• Build and maintain strong relationships with clients, families, and key stakeholders
• Lead, develop, and manage staff, including recruitment, onboarding, performance, and engagement
• Oversee WHS, property maintenance, and participate in the on-call roster

About the role:

The Service Manager is responsible for ensuring the execution of Achieve Australia’s vision at a local level, including driving positive quality client outcomes (quality of life and health supports), staff performance and engagement, and service sustainability at designated accommodation sites.

Role Responsibilities:

• Lead day-to-day site operations, ensuring strong performance across client outcomes, quality, staff, and financial targets
• Manage budgets, rostering, and SIL funding to deliver efficient and sustainable services
• Ensure compliance with NDIS standards, including incident management, safeguarding, and risk oversight
• Build and maintain strong relationships with clients, families, and key stakeholders
• Lead, develop, and manage staff, including recruitment, onboarding, performance, and engagement
• Oversee WHS, property maintenance, and participate in the on-call roster

To be successful in this role, you will need:

• Relevant qualification in Disability, Nursing, or a related field (Registered Nurse highly regarded)
• Experience in NDIS and Supported Independent Living (SIL) environments
• Experience supporting individuals with mental health needs
• Strong leadership capability with a focus on culture, performance, and client outcomes
• Sound financial and operational management skills
• Excellent communication and stakeholder engagement skills
• Current NSW Driver’s Licence. Candidates without a current NSW driver’s licence are subject to a risk assessment.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

Accessibility and more information:

Accessibility and more information: If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you. Reasonable adjustments are also available to support staff in their roles beyond recruitment. Should you required any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at *******@achieveaustralia.org.au or call 0490397***.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au