Senior Support Worker

Achieve Australia; New South Wales; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Car leasing

Personal & financial counselling

Flexible leave

Wellness programs

Paid induction

Opportunity for growth

Job summary

Achieve Australia is seeking a Senior Support Worker in New South Wales to provide leadership in delivering individualised support for clients with complex needs. You will role model best practices, monitor plan implementation, and ensure recommendations are understood and socialised.

The role focuses on developing client skills, independence, and community participation, with a roster accommodating 32 hours per fortnight in the afternoon and flexibility for additional shifts within a 24-hour

Qualifications

• Extensive experience working with participants with complex behavioural support needs.
• Understand issues affecting people with disability and their families.

Responsibilities

• Promote and role-model delivery of support per Individual Support Plans to help clients stay safe and make decisions.
• Liaise with clients to identify and deliver support solutions aligned with culture and preferences.
• Provide coaching and feedback to frontline staff to improve client care.
• Assist team to implement Individual Support Plans and assess needs for changes.

Skills

Extensive experience with complex care

People with disability

Education

Certificate III in Disability or equivalent

Job description

We are looking for experienced Senior Support Worker to join our team and provide support to our client. Apply now for a unique opportunity.

30th October, 2026

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

The Senior Support Worker is responsible for delivering practice leadership advice to staff, role modelling desired behaviour and promoting active and individual support, monitoring implementation of Individual Support Plans, and ensuring recommendations are accepted and socialised.

This particular role will be assisting a client with complex support needs to develop skills, maximise their independence, participate within the community and facilitate relationships, escalating training or other resourcing needs as required to ensure optimal client outcomes.

Ideal candidate should be available to work at least 32 hours per fortnight afternoon shifts with flexibility to work additional shifts across 24 hours roster.

Role Responsibilities:

• Promote and role-model delivery of support in accordance with Individual Support Plans (e.g., health care plan) to assist clients to remain safe, healthy and make decisions for themselves within their assessed capacity or in conjunction with guardians who have decision-making authority.
• Apply the organisation’s customer service framework, adopting a person-centred approach, when liaising with clients to identify and deliver support solutions and service options that align with client’s culture, lifestyle, and preferences, and resolve complex problems with same.
• Provide front line staff with advice, coaching, training, and feedback on general client care to influence the delivery and improvement of quality service outcomes for clients.
• Support team members to implement Individual Support Plan and to gather and analyse information to identify issues and determine if changes are required to meet client’s individual needs.

30th October, 2026

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

The Senior Support Worker is responsible for delivering practice leadership advice to staff, role modelling desired behaviour and promoting active and individual support, monitoring implementation of Individual Support Plans, and ensuring recommendations are accepted and socialised.

This particular role will be assisting a client with complex support needs to develop skills, maximise their independence, participate within the community and facilitate relationships, escalating training or other resourcing needs as required to ensure optimal client outcomes.

Ideal candidate should be available to work at least 32 hours per fortnight afternoon shifts with flexibility to work additional shifts across 24 hours roster.

Role Responsibilities:

• Promote and role-model delivery of support in accordance with Individual Support Plans (e.g., health care plan) to assist clients to remain safe, healthy and make decisions for themselves within their assessed capacity or in conjunction with guardians who have decision-making authority.
• Apply the organisation’s customer service framework, adopting a person-centred approach, when liaising with clients to identify and deliver support solutions and service options that align with client’s culture, lifestyle, and preferences, and resolve complex problems with same.
• Provide front line staff with advice, coaching, training, and feedback on general client care to influence the delivery and improvement of quality service outcomes for clients.
• Support team members to implement Individual Support Plan and to gather and analyse information to identify issues and determine if changes are required to meet client’s individual needs.

To be successful in this role, you will need:

• Extensive experience working with participants with complex behavioural support needs
• Knowledge and understanding of issues affecting people with disability and their families
• Certificate III in Disability or equivalent
• Current NSW Drivers’ License
• Current First Aid Certificate
• Current Working with Children Check
• Candidates without a current NSW driver’s licence are subject to a risk assessment

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
Should you required any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at [e-mail] or call 02 9066 5550.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au Apply For Job