Service Coordinator

Komatsu; Mackay Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Family leave policy

Income protection

Novated leasing

Recognition awards

Flexible work

Career development

Wellbeing program

Travel discounts

Yearly bonus

Referral bonus

Job summary

Komatsu Australia is seeking a Service Coordinator for the Mackay branch. You will connect customers with our Parts and Service teams, turning enquiries into action and coordinating parts, freight and quotes.

In this role you will manage follow-ups, liaise with Warehouse and suppliers, and keep customers informed of delivery and work status in a fast-paced environment. A strong focus on service excellence is essential.

Qualifications

• Experience in Parts, customer service, administration, warehouse or coordination.
• Strong communication skills and confidence dealing with customers and internal stakeholders.
• Excellent organisation skills and the ability to manage multiple priorities.
• Understanding of inventory management and procurement processes.
• Strong attention to detail and accurate data entry skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Coordinate parts and freight and assist with warranty and quotations.
• Follow up on customer orders and keep customers informed on delivery and work status.
• Work with Warehouse, suppliers, technicians and Supervisors to resolve issues and keep things moving.
• Provide fast-paced, hands-on support across customer service, parts coordination and logistics.

Skills

Customer service

Communication

Organisation

Attention to detail

Multitasking

Stakeholder management

Tools

Microsoft Office

Job description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

At Komatsu Australia, we support some of the world's leading mining, construction and utility equipment, backed by a global OEM with more than 100 years of industry experience. Our people work together to deliver the equipment, technology and customer support that keeps industries moving.

This is more than a coordination role — you'll be at the centre of keeping customer requirements moving.

As a Service Coordinator in our Mackay branch, you'll connect customers with our Parts and Service teams, helping turn enquiries and requirements into action.

You’ll manage the follow-up behind customer orders, coordinate parts and freight, assist with warranty and quotations, and keep customers informed on delivery and work status. You'll also work closely with Warehouse, suppliers, technicians, Supervisors and other Komatsu teams to resolve issues and keep things moving.

The role covers a broad mix of customer service, parts coordination, logistics and branch support, making it ideal for someone who enjoys a fast-paced environment where there is always something to solve.

Role Located: Mackay, QLD (Paget)

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
• Career: Recognition award payments, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with C&U Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What We're Looking For

• Experience in Parts, customer service, administration, warehouse or coordination.
• Strong communication skills and confidence dealing with customers and internal stakeholders.
• Excellent organisation skills and the ability to manage multiple priorities.
• Understanding of inventory management and procurement processes.
• Strong attention to detail and accurate data entry skills.
• Ability to work under pressure and meet deadlines.
• Experience in construction, mining, earthmoving or equipment industries is advantageous.
• Confident using computer systems and Microsoft Office.
• Current motor vehicle licence.
• Forklift licence advantageous, but not essential.

If you're someone who enjoys solving problems, coordinating moving parts and making sure customers get what they need, this could be your next opportunity with Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.