Service Coordinator

Accent Aluminium Windows and Doors; City of Maroondah; On-site; AUD 60,000 - 85,000; Full time

Job summary

Accent Aluminium Windows and Doors in Bayswater North VIC is seeking an experienced Service Coordinator to lead our service operations, coordinating service requests, scheduling technicians, and ensuring on-site work is completed efficiently with clear customer communication.

You will liaise with service technicians, installers, production and dispatch teams, arrange parts from production, manage customer inquiries, and drive continuous service improvements to maintain high customer

Qualifications

• Proven experience in a Service Coordinator role within manufacturing.
• Able to absorb technical information quickly in a fast-paced environment.
• Strong time management and organisational abilities.

Responsibilities

• Lead and manage incoming service requests via phone and email.
• Schedule and book service technicians for site visits and appointments.
• Liaise with service technicians, installers, production and dispatch teams to coordinate workflow.
• Arrange parts and materials from production for on-site service.
• Manage customer service calls and ensure timely responses to enquiries.
• Resolve escalated customer issues promptly and uphold high satisfaction.
• Oversee service performance and implement continuous improvement strategies.
• Maintain accurate documentation and records across departments.

Skills

Service coordination

Customer communication

Schedule management

Team collaboration

Job description

Accent Aluminium Windows and Doors – Bayswater North VIC

Accent Aluminium Windows and Doors is an Australian family owned and operated business, a leading manufacturer of high-quality Aluminium windows and doors, committed to deliver innovative, energy efficient, and sustainable solutions, proud of our heritage and proven reputation as a leader in the industry.

About the Role

We are seeking an experienced Service Coordinator to lead our service operations. In this role, you will coordinate service requests, schedule technicians, and ensure service jobs are completed efficiently while maintaining excellent customer communication.

Key responsibilities includes and is not limited to:

• Lead and manage incoming service requests via phone and email
• Schedule and book service technicians for site visits and communicate with customers regarding appointments
• Liaise with service technicians, installers, production, and dispatch teams to coordinate workflow
• Arrange parts and materials from the production team for technicians to carry out on-site service
• Manage customer service calls and ensure timely responses to enquiries
• Resolve escalated customer issues promptly and maintain high levels of customer satisfaction
• Oversee service performance and implement continuous improvement strategies
• Maintain accurate documentation and records, ensuring smooth communication across all departments

Essential Skills, Knowledge and Experience Required

• Proven experience in a Service Coordinator role, ideally within the manufacturing industry
• Ability to work in a fast-paced environment and to absorb technical information quickly.
• Self-motivated with strong time management and organisational abilities
• Ability to work collaboratively within a team.