Service Coordinator

Hoban; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

$20,000 car allowance

Job summary

Hoban is seeking a Field Service Coordinator to manage hospital consignment inventory across Queensland, with regular travel between metropolitan and regional sites. You will ensure product availability for patient procedures and act as the main operations contact for procurement and clinical teams.

Based in Brisbane, the role is autonomous and field-based, involving stocktakes, stock replenishment and urgent deliveries. A valid driver’s license and willingness to travel are essential.

Qualifications

• Two years+ in field operations, inventory control or health-care logistics.
• Experience with hospital consignment, medical devices or pharmaceuticals distribution is ideal.
• Strong knowledge of stocktakes, inventory reconciliation and cycle counting.

Responsibilities

• Manage consignment inventory across Queensland hospital accounts.
• Conduct routine and ad-hoc stocktakes and update records.
• Monitor stock levels, batch/lot details, expiry dates and product availability.
• Investigate stock discrepancies and expired inventory.
• Coordinate replenishment and actions for slow-moving or expiring products.
• Be primary operational contact for hospital supply chain teams.
• Build relationships with hospital stakeholders and provide onsite support.

Skills

Field operations

Inventory control

Healthcare logistics

Customer service

Stakeholder management

Autonomous work style

Driving

Tools

NetSuite

Job description

Field Service Coordinator – Healthcare Inventory

Location: Brisbane | Field-based travel across metropolitan and regional Queensland

Package: Competitive salary plus $20,000 annual car allowance

Join a leading Australian biotechnology organisation delivering innovative tissue and regenerative medicine products to healthcare providers across Australia and internationally. We are seeking a customer-focused Service Coordinator to manage hospital consignment inventory and support product availability across Queensland. This is an autonomous, hands-on role suited to someone with experience in healthcare, medical devices, pharmaceuticals, inventory control or field-based supply chain operations.

About the Role

Working primarily across hospital sites, you will act as the key operational contact for hospital procurement, supply chain and clinical teams. You will manage consignment stock, conduct stocktakes, coordinate urgent deliveries and ensure critical products are available when required for patient procedures.

The position involves frequent driving between metropolitan and regional hospital sites, with administrative tasks completed remotely while working in the field.

Key Responsibilities

• Manage consignment inventory across assigned Queensland hospital accounts.
• Conduct routine and ad-hoc physical stocktakes and update inventory records following each visit.
• Monitor stock levels, movements, batch and lot details, expiry dates and product availability.
• Investigate and reconcile stock discrepancies, missing products and expired inventory.
• Coordinate replenishment, stock rotation and corrective actions for slow-moving, excess or expiring products.
• Act as the primary operational contact for hospital supply chain and procurement teams.
• Build strong relationships with hospital stakeholders and provide responsive onsite support.

About You

• At least two years’ experience in field operations, inventory control, hospital consignment, medical devices, pharmaceutical distribution, healthcare logistics or a related environment.
• Strong knowledge of stocktakes, inventory reconciliation, cycle counting and order-fulfilment processes.
• Experience managing batch, lot, serial and expiry-controlled products.
• Strong ERP experience, with NetSuite highly regarded.
• Strong customer service and stakeholder-management skills.
• The ability to work autonomously, manage changing priorities and respond calmly to urgent customer needs.
• A valid driver’s licence and willingness to travel frequently between hospital sites.

What’s in It for You?

• Competitive salary package plus a $20,000 annual car allowance.
• A varied and autonomous field-based position.
• The opportunity to build strong relationships across Queensland’s hospital network.
• Long-term career development within a growing Australian biotechnology organisation.

Some regional travel and occasional out-of-hours or weekend availability may be required depending on clinical priorities.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.