Service Coordinator

Hoban Recruitment; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Job summary

Hoban Recruitment seeks a Field Service Coordinator for healthcare inventory, based in Brisbane with frequent travel across Queensland. You will manage hospital consignment inventory and support product availability, coordinating deliveries and stocktakes in a field-based, autonomous role.

The ideal candidate has 2+ years in field operations or healthcare logistics, strong stocktake and ERP experience (NetSuite preferred), and excellent customer service and stakeholder management skills.

Qualifications

• At least two years' experience in field operations, inventory control or healthcare logistics.
• Strong knowledge of stocktakes, cycle counting and order fulfilment processes.
• Experience handling batch/expiry-controlled products and coordinating replenishment.

Responsibilities

• Manage consignment inventory across Queensland hospital accounts.
• Conduct stocktakes and update inventory records after each visit.
• Monitor stock levels, batch/expiry dates, and product availability.
• Investigate discrepancies and reconcile missing or expired stock.
• Coordinate replenishment and corrective actions for slow-moving or expiring products.
• Serve as primary operational contact for hospital supply chain and procurement teams.
• Build strong relationships with hospital stakeholders and provide onsite support.

Skills

Inventory control

Field operations

Stocktakes

Customer service

Stakeholder management

Autonomy

Tools

NetSuite

Job description

Field Service Coordinator – Healthcare Inventory

Location: Brisbane | Field-based travel across metropolitan and regional Queensland

Package: Competitive salary plus $20,000 annual car allowance

Join a leading Australian biotechnology organisation delivering innovative tissue and regenerative medicine products to healthcare providers across Australia and internationally. We are seeking a customer-focused Service Coordinator to manage hospital consignment inventory and support product availability across Queensland. This is an autonomous, hands-on role suited to someone with experience in healthcare, medical devices, pharmaceuticals, inventory control or field-based supply chain operations.

About the Role

Working primarily across hospital sites, you will act as the key operational contact for hospital procurement, supply chain and clinical teams. You will manage consignment stock, conduct stocktakes, coordinate urgent deliveries and ensure critical products are available when required for patient procedures.

The position involves frequent driving between metropolitan and regional hospital sites, with administrative tasks completed remotely while working in the field.

Key Responsibilities

• Manage consignment inventory across assigned Queensland hospital accounts.
• Conduct routine and ad-hoc physical stocktakes and update inventory records following each visit.
• Monitor stock levels, movements, batch and lot details, expiry dates and product availability.
• Investigate and reconcile stock discrepancies, missing products and expired inventory.
• Coordinate replenishment, stock rotation and corrective actions for slow-moving, excess or expiring products.
• Act as the primary operational contact for hospital supply chain and procurement teams.
• Build strong relationships with hospital stakeholders and provide responsive onsite support.

About You

To succeed in this position, you will ideally have:

• At least two years' experience in field operations, inventory control, hospital consignment, medical devices, pharmaceutical distribution, healthcare logistics or a related environment.
• Strong knowledge of stocktakes, inventory reconciliation, cycle counting and order-fulfilment processes.
• Experience managing batch, lot, serial and expiry-controlled products.
• Strong ERP experience, with NetSuite highly regarded.
• Strong customer service and stakeholder-management skills.
• The ability to work autonomously, manage changing priorities and respond calmly to urgent customer needs.
• A valid driver's licence and willingness to travel frequently between hospital sites.

What’s in It for You?

• Competitive salary package plus a $20,000 annual car allowance.
• A varied and autonomous field-based position.
• The opportunity to build strong relationships across Queensland's hospital network.
• Long-term career development within a growing Australian biotechnology organisation.

Some regional travel and occasional out-of-hours or weekend availability may be required depending on clinical priorities.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.au or visit www.hoban.com.au/adjustmentsfor additional contact details.