Service Coordinator

Health N Home Pty Ltd; City of Brisbane; On-site; AUD 49,000 - 52,000; Part time

Benefits offered by this job

Free secure parking

Training provided

Job summary

Health N Home Pty Ltd is seeking an organized and approachable Service Coordinator for its East Brisbane team, three days per week. The role supports continence assessments, nursing visits, disability services and home care programs, coordinating bookings and client records.

You’ll engage with clients, families, referrers and staff, ensuring smooth scheduling and accurate documentation while learning our systems and processes. Free secure parking is provided at the East Brisbane office.

Qualifications

• At least 1–2 years’ experience in administration, scheduling, rostering, customer service or service coordination.
• Clear and professional phone and email communication.
• Strong attention to detail and reliable follow-through.
• Confidence learning new systems and processes.
• The ability to manage competing priorities and know when to ask for help.
• Full working rights in Australia.
• An NDIS Worker Screening Check and Police Check, or willingness to obtain them.

Responsibilities

• Responding to enquiries and new referrals across our services
• Booking continence assessments, nursing visits and other appointments
• Coordinating staff diaries, travel time and follow-up work
• Keeping clients, families, referrers and staff informed about bookings and next steps
• Preparing and following up service agreements, quotes and approvals
• Maintaining accurate client, referral and appointment records in Zanda and other systems
• Helping with healthcare consumable enquiries and orders
• Following up outstanding information so referrals and bookings keep moving
• Raising scheduling, service or client concerns with the appropriate team member

Skills

Administration

Scheduling

Rostering

Customer service

Service coordination

Communication

Attention to detail

Time management

Systems proficiency

Working rights

Tools

Zanda software

CRM systems

Job description

Health N Home | East Brisbane, QLD
8:30 am–5:00 pm, three days per week
$35.43–$37.96 per hour + super | Free secure parking

Health N Home is looking for an organised and approachable Service Coordinator to join our East Brisbane team three days a week.

We provide a range of services, including continence assessments, community nursing, disability support, DVA services, NDIS, aged care and home support, and healthcare consumables. As a Service Coordinator, you’ll help people access these services and keep the arrangements running smoothly.

This is a busy, hands‑on office role. You’ll work with clients, participants, families, referrers, nurses, support workers and the wider Health N Home team. You don’t need a clinical qualification, but you do need to enjoy speaking with people, managing details and following things through.

What you’ll be doing

• Responding to enquiries and new referrals across our services
• Booking continence assessments, nursing visits and other appointments
• Coordinating staff diaries, travel time and follow-up work
• Keeping clients, families, referrers and staff informed about bookings and next steps
• Preparing and following up service agreements, quotes and approvals
• Maintaining accurate client, referral and appointment records in Zanda and other systems
• Helping with healthcare consumable enquiries and orders
• Following up outstanding information so referrals and bookings keep moving
• Raising scheduling, service or client concerns with the appropriate team member

What we’re looking for

You’ll be someone who can bring structure to a busy day while remaining warm and helpful with the people you speak to. Ideally, you’ll have:

• At least 1–2 years’ experience in administration, scheduling, rostering, customer service or service coordination
• Clear and professional phone and email communication
• Strong attention to detail and reliable follow-through
• Confidence learning new systems and processes
• The ability to manage competing priorities and know when to ask for help
• Full working rights in Australia
• An NDIS Worker Screening Check and Police Check, or willingness to obtain them

Experience in healthcare, aged care, disability or community services would be helpful, but it isn’t essential. We’ll provide training in our services and systems.

Why join Health N Home?

• Part‑time role, three days per week
• East Brisbane office location
• Free secure parking
• Supportive and friendly team environment
• Training and onboarding provided
• Opportunity to grow with a health and community services provider
• Meaningful work supporting better care outcomes for clients and families