Service Coordinator

Multicam Systems; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Multicam Routing Systems in Brisbane is seeking a service-oriented coordinator to manage scheduling, invoicing, and coordination of machine servicing. The role requires a hands-on mindset, reliability, and the ability to liaise effectively with customers and technicians.

Ideal candidates will have some machinery experience, strong communication, and administrative skills to ensure smooth operations and high customer satisfaction in our Brisbane office.

Qualifications

• Some machinery background with willingness to learn.
• Hands-on approach and common sense essential.
• Good communication and administrative skills to liaise with customers at all levels.

Responsibilities

• Maintain regular contact with customers to schedule machine servicing and ensure all completed works are accurately invoiced.
• Coordinate service breakdown calls with customers, ensuring procedures are followed, including obtaining work authorisations prior to repairs and invoicing.
• Manage and operate the service department in a profitable and efficient manner.
• Coordinate technical staff and prepare weekly work schedules to maximise productivity and customer service outcomes.
• Arrange and coordinate machine installations with both customers and technicians.
• Follow up with customers after major repairs or servicing to ensure satisfaction and ongoing support.
• Maintain excellent communication with customers, always providing professional and courteous service.
• Answer, manage, and redirect incoming telephone calls in a friendly and professional manner.

Skills

Machinery background

Communication

Administrative skills

Job description

Multicam Routing Systems is the largest supplier of CNC routing machinery in Australia. We require a well presented and highly motivated person to fill the above position in our Brisbane office.

This position would suit a person with some machinery background who is willing to learn and understand our range of CNC machines. Common sense and a hands‑on approach is essential. Good communication and administrative skills are also essential to be able to liaise with customers at all levels.

Position Responsibilities

• Maintain regular contact with customers to schedule machine servicing and ensure all completed works are accurately invoiced.
• Coordinate service breakdown calls with customers, ensuring company procedures are followed, including obtaining work authorisations prior to commencing repairs and invoicing.
• Manage and operate the service department in a profitable and efficient manner.
• Coordinate technical staff and prepare weekly work schedules to maximise productivity and customer service outcomes.
• Arrange and coordinate machine installations with both customers and technicians.
• Follow up with customers after major repairs or servicing to ensure satisfaction and ongoing support.
• Maintain excellent communication with customers, always providing professional and courteous service.
• Answer, manage, and redirect incoming telephone calls in a friendly and professional manner.