Service Coordinator

SmartRecruiters, Inc.; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Diverse career opportunities

Product discounts

Inclusive policies

Paid birthday leave

Novated leasing

Job summary

Bapcor's Precision Automotive Equipment unit is seeking an experienced Service Coordinator to join the national service team. You will plan, schedule and coordinate equipment installations while managing service repairs across our customer network.

You will act as the key liaison between customers, field technicians and contractors, ensuring proactive communication, timely updates and a seamless, safe service experience.

Qualifications

• Experience in a service coordination, scheduling or operations role.
• Experience coordinating field-based technical or trade teams.
• Strong planning and organisational skills with excellent attention to detail.
• Ability to manage competing priorities and make effective decisions under pressure.
• Outstanding verbal and written communication skills.
• A customer-focused mindset with a commitment to delivering excellent service.
• A calm, confident and solutions-oriented approach.
• Strong relationship-building skills and the ability to gain trust with customers, technicians and contractors.
• Proficiency in scheduling and service management systems.

Responsibilities

• Coordinate and schedule technicians and contractors for equipment installations.
• Ensure plant is available for installations where required such as forklifts.
• Coordinate and schedule technicians for service repairs and breakdowns.
• Optimise technician utilisation and productivity through effective short and long-term planning.
• Prioritise work based on urgency, customer commitments and operational requirements.
• Adjust schedules in real time to manage breakdowns, delays, leave requirements and changing priorities.
• Monitor workflow, upcoming projects and future demand to support proactive resource planning.
• Coordinate job requirements, including site readiness, access arrangements and contractor engagement.
• Act as the central coordination point to minimise downtime and disruption for customers.
• Serve as the primary contact for customers regarding scheduling, updates and job progress.
• Communicate appointment times, service updates and schedule changes in a timely and professional manner.
• Promote safe work practices through effective planning and coordination.
• Consider travel requirements, fatigue management and site conditions when scheduling work activities.

Skills

Planning

Coordination

Communication

Customer-focused

Problem-solving

Attention to detail

Stakeholder management

Job description

You may not have heard of Bapcor, but you will know our brands.

Our businesses - including Burson, Precision, Autobarn, Midas, Truckline, BNT and JAS - are inside cars, on four-wheel drives and all over trucks.

We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn

Precision Automotive Equipment is a national leader in the supply, installation and servicing of world-class automotive workshop equipment. We support some of Australia’s most advanced workshops, helping keep their operations running safely and efficiently.

Due to continued growth, we are seeking an experienced Service Coordinator to join our national service team.

Job Description

This role is ideal for an experienced Service Coordinator with strong project coordination capabilities. You will be responsible for planning, scheduling, and coordinating equipment installations, while also managing service repairs and breakdown work across our customer network.

Acting as the key link between customers, field technicians, contractors and internal stakeholders, you will play a critical role in delivering a seamless customer experience through proactive communication, effective planning and responsive problem-solving.

This is a fast-paced position that requires strong organisational skills, the ability to manage changing priorities, and a commitment to customer satisfaction.

Key Responsibilities

• Coordinate and schedule technicians and contractors for equipment installations.
• Ensure plant is available for installations where required suck as forklifts.
• Coordinate and schedule technicians for service repairs and breakdowns.
• Optimise technician utilisation and productivity through effective short and long-term planning.
• Prioritise work based on urgency, customer commitments and operational requirements.
• Adjust schedules in real time to manage breakdowns, delays, leave requirements and changing priorities.
• Monitor workflow, upcoming projects and future demand to support proactive resource planning.
• Coordinate job requirements, including site readiness, access arrangements and contractor engagement.
• Act as the central coordination point to minimise downtime and disruption for customers.
• Serve as the primary contact for customers regarding scheduling, updates and job progress.
• Communicate appointment times, service updates and schedule changes in a timely and professional manner.
• Promote safe work practices through effective planning and coordination.
• Consider travel requirements, fatigue management and site conditions when scheduling work activities.

Qualifications

• Previous experience in a service coordination, scheduling or operations role.
• Experience coordinating field-based technical or trade teams.
• Strong planning and organisational skills with excellent attention to detail.
• The ability to manage competing priorities and make effective decisions under pressure.
• Outstanding verbal and written communication skills.
• A customer-focused mindset with a commitment to delivering excellent service.
• A calm, confident and solutions-oriented approach.
• Strong relationship-building skills and the ability to gain trust with customers, technicians and contractors.
• Proficiency in scheduling and service management systems.

Additional Information

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc...)
• Paid birthday leave
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail]