Service Coordinator

Terra Industrial New Zealand; Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Big Pay, Bigger Growth

World-Class Training

Career paths that work for you

Flexible work schedules

Job summary

Hastings Deering is seeking an experienced Service Coordinator to join our Brisbane team on a permanent, Monday to Friday basis. You will support the Service team by delivering high-quality service, monitoring job quality and efficiency, and ensuring accurate AX documentation and labour hour encoding.

You will collaborate closely with Field Service Foreman and Fitters, participate in SIP/WIP processes, and contribute to accurate invoicing forecasts while upholding safety and service standards.

Qualifications

• Strong communication with customers and teams.
• Excellent organisation and time management to keep jobs on track.
• Team player with collaborative mindset across departments.
• Commitment to workplace safety and high safety standards.
• Experience working in a service/warehousing environment is valued.

Responsibilities

• Provide high-quality, cost-effective service that exceeds customer expectations.
• Monitor all jobs for quality and efficiency.
• Follow up on rework, write-off or goodwill requests.
• Encode all AX documentation accurately.
• Ensure labour hours are correctly recorded daily.
• Engage with Caterpillar SODA program as required.
• Forecast invoicing expectations and manage SIP/WIP.
• Collaborate with Field Service Foreman and Field Service Fitters.

Skills

Strong communicator

Organised

Team player

Safety minded

Experience in service & warehousing

Job description

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

We're looking for experienced Service Coordinator to join our team in Brisbane to support our Service team. This is a Permanent, Monday to Friday role.

What you'll be doing

• Provide a high-quality, cost-effective service that exceeds customer expectations and returns nil customer complaints
• Monitor all jobs for quality and efficiency
• Follows up on any rework, write-off or goodwill requests
• Accurately encoding all documentation relevant to AX as required
• Ensure labour hours have been correctly encoded and that any missing labour hours are accounted for on a daily basis
• Responsible to be active with the Caterpillar Production Systems Service Operation Development and Assessment (SODA)
• Effectively and accurately manage SIP/WIP and accurately forecast invoicing expectations
• Collaborate and work closely with the Field Service Foreman and Field Service Fitters.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Big Pay, Bigger Growth - Competitive salary package, yearly reviews and opportunities to learn skills to advance throughout the organisation
• Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, income protection insurance, and discounts at major retailers.
• World-Class Training - We're one of only eight Caterpillar Centres of Excellence globally. Learn from the best in CAT and boost your skills.
• Career Paths That Work for You - Grow into leadership, technical specialist, or support service roles. At Hastings Deering, we align with YOUR goals.
• Get more time back in your life - Our work schedules are made to fit your life, giving you the flexibility to take care of what matters most outside of work.
• Security you can count on - Enjoy the stability of a long-term career with Hastings Deering, backed by global strength.
• Cutting Edge Tech - Get hands-on experience with the latest CAT technology as we shape the future of mining and heavy equipment solutions.

What you'll need?

A successful teammate will have experience in:

• Experience that counts - Experience working within a service and warehousing orientated environment.
• Strong communicator - excellent communication skills with a genuine customer focus.
• Organised and efficient - strong time management skills to keep jobs on track.
• Team player - able to work well with others and other teams throughout the organisation
• Safety minded - committed to maintaining high workplace health and safety standards at all times.

Every day, thousands of people come to work at Hastings Deering and every time they walk through our doors, we want them to know how valued they are. Our Flexibility and Inclusion program, 'Together as One', is designed to create a diverse, inclusive and powerful workforce where all our people feel like they belong and we welcome applications from people of all backgrounds.

About us :

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.