Service Administrator

Terra Industrial New Zealand; Mackay Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary & Benefits

Flexible Hours

Long-term Career

Innovation & Improvement

Wellbeing Programs

Insurance

Job summary

Hastings Deering (Australia) Ltd is seeking a motivated Service Administrator to join our Mackay team. You will support service operations, coordinate daily administrative tasks, and provide exceptional customer service to internal and external stakeholders.

This is a permanent full-time role on a Monday to Friday roster, offering stability and growth within a leading organisation. As part of one of the top Caterpillar dealerships globally, you will contribute to order processing, scheduling,

Qualifications

• Minimum experience in an administration role, preferably in a service, workshop, or trade-based environment.
• Strong organisational skills with high attention to detail.
• Proven ability to communicate effectively and provide high-quality customer service.
• Ability to manage competing priorities and work efficiently in a fast-paced environment.
• Proficient with computer systems, including Microsoft Office.
• Team-oriented with a proactive, positive attitude.

Responsibilities

• Deliver day-to-day administrative support to keep service operations running smoothly.
• Create, track, and finalise work orders, job cards, and invoicing.
• Coordinate scheduling, process timesheets and support accurate job costing.
• Communicate with customers regarding bookings, progress updates and inquiries.
• Maintain accurate service information and ensure systems are updated.
• Contribute to safety, quality and compliance standards across the service function.
• Assist with reporting tasks and provide general office support as needed.
• Assist customers, vendors and Hastings Deering staff at the facility.

Skills

Administration experience

Organisational skills

Customer service

Time management

MS Office

Teamwork

Tools

MS Office Suite

Job description

Company : Hastings Deering (Australia) Ltd

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

We are seeking a motivated and customer-focused Service Administrator to join our Mackay team. In this role, you will be responsible for supporting service operations, coordinating day-to-day administrative activities, and delivering exceptional customer service to both internal and external stakeholders. Offering a permanent full-time position on a Monday to Friday roster , this is a fantastic opportunity to join a supportive team and grow your career with a leading organisation.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

Benefits

• Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well‑being, and financial security.


• Flexibility & Work-Life Balance - We prioritize your well‑being with flexible working hours, ensuring you can maintain a healthy balance between your personal and professional life.


• Stable & Long-Term Career - Benefit from the security of a stable, long‑term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.


• Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.


• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.


• Insurance Benefits - Salary continuance insurance.

What you'll be doing:

• Service Support - Deliver day‑to‑day administrative assistance to keep service operations running smoothly.


• Work Order Management - Create, track, and finalise work orders, job cards, and related invoicing.


• Operational Coordination - Organise scheduling, process timesheets, and support accurate job costing.


• Customer Engagement - Communicate with customers regarding bookings, progress updates, and general enquiries.


• Data & Records Management - Maintain accurate service information and ensure systems are updated consistently.


• Safety & Quality Assurance - Contribute to meeting safety, quality, and compliance standards across the service function.


• Reporting & Office Support - Assist with reporting tasks and provide broader administrative support as needed.


• Reception duties - Assist customers, vendors and Hastings Deering employee when visiting our facility.

What you'll need:

• Administration Experience - Previous experience in an administration role, ideally within a service, workshop, or trade‑based environment.


• Organisational Strength - Strong organisational skills with excellent attention to detail.


• Communication & Service - Demonstrated ability to communicate effectively and provide high‑quality customer service.


• Time & Priority Management - Able to manage competing priorities and work efficiently in a fast‑paced environment.


• Systems & Software Capability - Confident using computer systems, including the Microsoft Office Suite.


• Team‑Focused Approach - A proactive, positive attitude and strong commitment to teamwork.

Interested? Here's What's Next:

If you're interested in growing your career with a large OEM, we'd love to hear from you!

• Enquiries: 1300 071 618


• Contact: Taylor Collett - Talent Acquisition Partner

Hastings Deering follows a Pre‑Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.