Service Co-Ordinator

Platinum Services SA; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Training and professional development

Exposure to operational leadership

Growth opportunities

Job summary

Platinum Trade Services Group is seeking a dedicated Service Coordinator in Adelaide to connect customers, technicians and management. You will own each job from assignment to completion, coordinate daily technician scheduling, manage work orders and ensure timely invoicing.

You will interact with customers and suppliers, maintain accurate job records in ServiceM8, and adapt plans as priorities shift, supported by ServiceM8 and potentially simPRO tools.

Qualifications

• Experience in service coordination, scheduling, dispatch or trade administration.
• Strong organisation and prioritisation skills.
• Confidence dealing with technicians, customers and suppliers.
• Excellent communication and attention to detail.
• Ability to stay calm when schedules change.
• Experience with ServiceM8, simPRO or similar software preferred.
• Experience in electrical, refrigeration, plumbing, appliance servicing or facilities maintenance is advantageous.

Responsibilities

• Coordinate and schedule technicians across daily service requirements.
• Receive, review and prioritise incoming work orders.
• Create and maintain accurate jobs within ServiceM8.
• Communicate appointments, updates and delays with customers.
• Monitor technician progress and adjust schedules as priorities change.
• Track jobs awaiting parts, approvals and return visits.
• Follow up quotations and schedule approved work.
• Identify jobs becoming delayed or stagnant.
• Review completed jobs for notes, photos, materials and documentation.
• Help ensure completed work moves quickly through invoicing.

Skills

Service coordination

Scheduling

Dispatch

Trade administration

Communication

Organisation

Calm under pressure

ServiceM8

simPRO

Tools

ServiceM8

simPRO

Job description

Working closely with the Service Manager and Operations team, you will be the link between customers, technicians, parts and management team, making sure every job has an owner, a next action and a clear pathway through to completion.

Key responsibilities

• Coordinate and schedule technicians across daily service requirements
• Receive, review and prioritise incoming work orders
• Create and maintain accurate jobs within ServiceM8
• Communicate appointments, updates and delays with customers
• Monitor technician progress and adjust schedules as priorities change
• Track jobs awaiting parts, approvals and return visits
• Follow up quotations and schedule approved work
• Identify jobs that are becoming delayed or stagnant
• Review completed jobs for notes, photos, materials and required documentation
• Help ensure completed work moves quickly through to invoicing

About you

• Experience in service coordination, scheduling, dispatch or trade administration
• Strong organisation and prioritisation skills
• Confidence dealing with technicians, customers and suppliers
• Excellent communication and attention to detail
• The ability to remain calm when the schedule changes
• Experience with ServiceM8, simPRO or similar software would be highly regarded
• Experience within electrical, refrigeration, plumbing, appliance servicing, facilities maintenance or another field-service environment would be advantageous

About us

Platinum Trade Services Group is a growing South Australian-owned business providing appliance servicing, electrical, refrigeration, gas, plumbing, preventative maintenance and facilities support across domestic and major commercial markets. We're continuing to invest in our people, systems and future growth.

Edinburgh office location

A newly created role you can genuinely make your own

• Training and professional development
• Direct exposure to our operational leadership team
• Genuine opportunity to grow as Platinum continues to expand

What can I earn as a Service Coordinator