Service Centre Consultant

Victorian Government; Greater Bendigo; Hybrid; AUD 68,000 - 83,000; Part time

Benefits offered by this job

Flexible working conditions

Career development

Education assistance

Purchased leave

Employee assistance program

Health and well-being programs

Discounts at retailers

Charitable workplace giving

Employee social club

Job summary

State Trustees in Bendigo is seeking a Service Centre Consultant to deliver compassionate client service, resolve enquiries, and make financial decisions aligned with client needs and budgets. You will work in a collaborative team and manage information while engaging stakeholders.

The role includes a three-month training located at the Bendigo office, followed by flexible work (2 days from home, 2 in the office) once requirements are met, with a hybrid arrangement and part-time hours.

Qualifications

• Proven success in dynamic, client-focused, and team environments.
• Customer service background, call centre experience is advantageous.
• Strong professional communication skills, maintaining composure under pressure.
• Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances.
• Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities.
• Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications.

Skills

Client focus

Team player

Customer service

Call center experience

Communication skills

Multitasking

MS Office

Tools

Microsoft Office Suite

Job description

Location: Loddon Mallee - Greater Bendigo

Reference: VG/FA/1953754E

Deliver compassionate, client-focused service by resolving enquiries, providing practical support and making financial decisions that reflect clients’ individual needs and budgets. Build positive relationships while managing competing priorities in a collaborative team environment.

• Bendigo location, with hybrid work arrangementavailable
• Part-time 37.8 hours per fortnight, roster details below
• Salary $75,016 + Super pro rata
• Applications close 3 November 2026

About Us

At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments.

As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.

About the Role

As a Service Centre Consultant at State Trustees, you'll deliver excellent client service with ownership and accountability. You'll resolve client queries, use tailored communication, and make financial decisions aligned with client needs and budgets. You'll also manage information, engage stakeholders, and work in a collaborative team.

Roster Details

We have a fortnightly roster as follows:

Roster 1

• Week 1: Mon (8.24am – 3.00pm), Wednesday (8.24am – 12.30pm), Thurs (8.24am – 11.30am) and Fri (8.24am – 1.00pm)
• Week 2: Mon (8.24am – 3.00pm), Wednesday (8.24am – 12.30pm), Thurs (8.24am – 1.30pm) and Fri (8.24am – 1.00pm)

Roster 2

• Week 1: Mon (8.24am – 3.00pm), Tuesday (8.54am – 1.00pm), Thurs (8.54am – 12.00pm) and Fri (8.54am – 1.30pm)
• Week 2: Mon (8.24am – 3.00pm), Tuesday (8.54am – 1.00pm), Thurs (8.54am – 2.00pm) and Fri (8.54am – 1.30pm)

We offer comprehensive 3-month training located at our Bendigo office, followed by flexible work (2 days from home, 2 in the office) once all requirements are met.

Skills and Experience

• Proven success in dynamic, client-focused, and team environments
• Customer service background, call centre experience is advantageous
• Strong professional communication skills, maintaining composure under pressure
• Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
• Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities
• Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications.

Employee Benefits

• Career development
• Health and well-being programs
• Flexible working conditions
• Education assistance
• Purchased leave
• Employee assistance program
• Reward and recognition program
• Free Will preparation
• Retailer discounts
• Charitable workplace giving
• Employee social club

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. We strongly encourage applications from Aboriginal and Torres Strait Islander people

Applications close Tuesday 3 November 2026 at 11.59pm