Hybrid Service Centre Advisor (Part-Time)

Victorian Government; Greater Bendigo; Hybrid; AUD 68,000 - 83,000; Part time

Benefits offered by this job

Flexible working conditions

Career development

Education assistance

Purchased leave

Employee assistance program

Health and well-being programs

Discounts at retailers

Charitable workplace giving

Employee social club

Job summary

State Trustees in Bendigo is seeking a Service Centre Consultant to deliver compassionate client service, resolve enquiries, and make financial decisions aligned with client needs and budgets. You will work in a collaborative team and manage information while engaging stakeholders.

The role includes a three-month training located at the Bendigo office, followed by flexible work (2 days from home, 2 in the office) once requirements are met, with a hybrid arrangement and part-time hours.

Qualifications

• Proven success in dynamic, client-focused, and team environments.
• Customer service background, call centre experience is advantageous.
• Strong professional communication skills, maintaining composure under pressure.
• Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances.
• Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities.
• Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications.

Skills

Client focus

Team player

Customer service

Call center experience

Communication skills

Multitasking

MS Office

Tools

Microsoft Office Suite

Job description

State Trustees in Bendigo is seeking a Service Centre Consultant to deliver compassionate client service, resolve enquiries, and make financial decisions aligned with client needs and budgets. You will work in a collaborative team and manage information while engaging stakeholders.

The role includes a three-month training located at the Bendigo office, followed by flexible work (2 days from home, 2 in the office) once requirements are met, with a hybrid arrangement and part-time hours.