Service Advisor / Bicycle Mechanic

Just Ride Nerang; Gold Coast City; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible options

Competitive pay

Staff discounts

Hire bike access

Supportive team

Job summary

Just Ride Nerang on the Gold Coast is seeking a Service Advisor who loves bikes and enjoys helping people. You will be the friendly face in our busy workshop, coordinating between customers and mechanics while contributing to a great on-site experience.

This role blends customer service with hands-on bike knowledge: booking in, providing repair updates, quoting estimates, and sometimes carrying out minor fixes.

Qualifications

• Previous experience as a bicycle mechanic or bicycle technician.
• Strong knowledge of road, mountain and electric bikes.
• Excellent communication and customer service skills.
• Strong organisational and time management skills.
• Proactive attitude with the confidence to take ownership.

Responsibilities

• Welcome customers and provide exceptional service from start to finish.
• Book bikes into the workshop and record repair requirements.
• Prepare estimates and explain repair recommendations clearly.
• Keep customers informed throughout the repair process.
• Carry out minor servicing and mechanical repairs where required.
• Support workshop scheduling and daily workflow.
• Work closely with mechanics to ensure repairs are completed efficiently.
• Identify opportunities to improve workshop processes and customer experience.
• Assist with hire bikes, emails, phone enquiries and general workshop duties.

Skills

Customer service

Communication

Bicycle knowledge

Job description

We're looking for someone who loves bikes and enjoys working with people just as much.

This is more than a mechanic's role. As a Service Advisor, you'll be one of the friendly faces of our workshop, helping customers from the moment they walk through the door while working alongside another Service Advisor to keep one of the Gold Coast's busiest bicycle workshops running smoothly.

You'll be the link between our customers and our mechanics; booking bikes in, providing advice, communicating repair updates, completing minor repairs, solving problems and ensuring every customer leaves with a great experience.

If you're organised, mechanically minded, enjoy helping people and take pride in improving the way things work, we'd love to hear from you.

About Us:

At Just Ride Nerang, bikes are what bring us together.

We're a locally owned independent bike shop on the Gold Coast with a team that genuinely enjoys helping people ride more. Whether it's someone's first bike, a dream build or getting a rider back on the trails after a mechanical issue, we pride ourselves on offering honest advice and exceptional service.

Our workshop has built a strong reputation for quality repairs, attention to detail and looking after our customers. As we continue to grow, we're investing in making the workshop an even better place to work and we're looking for someone who wants to be part of that journey.

What We Offer:

Work with some of the best bikes and brands in the industry

Flexible employment options including full-time or permanent part-time

Competitive remuneration based on experience

Generous staff discounts and team perks

Full access to the hire bike fleet

A supportive workplace where your ideas are genuinely valued

The opportunity to help shape the future of our workshop

About the Role

This Is an opportunity to become a key member of our workshop, not just another employee. We value initiative, welcome new ideas and believe the best workshops are built by the people working in them.

As a service advisor, no two days are the same.

One minute you'll be booking in a bike for a simple puncture repair, the next you'll be discussing suspension servicing on a premium mountain bike, organising parts, providing repair updates to customers or completing a quick mechanical repair yourself.

Working alongside another Service Advisor, you'll help coordinate the day-to-day workflow of the workshop while ensuring every customer receives friendly, honest and professional service.

We're looking for someone who enjoys taking ownership, solving problems and creating an organised, efficient workshop that both customers and staff enjoy being part of.

Key Responsibilities:

Welcome customers and provide exceptional service from start to finish

Book bikes into the workshop and accurately record repair requirements

Prepare estimates and explain repair recommendations clearly

Keep customers informed throughout the repair process

Carry out minor servicing and mechanical repairs where required

Support workshop scheduling and daily workflow

Work closely with our mechanics to ensure repairs are completed efficiently

Help maintain a clean, organised and professional workshop

Identify opportunities to improve workshop processes and customer experience

Assist with the day-to-day running of the business, including setting up and maintaining hire bikes, responding to emails and phone enquiries, general cleaning and workshop organisation, and other duties as required.

This Role Could Be Perfect For Someone Who:

Enjoys working with people as much as working on bikes

Has strong mechanical bicycle knowledge but doesn't want to spend every day exclusively on the tools

Loves solving problems and keeping things organised

Can confidently communicate with customers and teammates alike

Wants to have genuine input into improving how a busy workshop operates

What You'll Bring:

Previous experience as a bicycle mechanic or bicycle technician

Strong knowledge of road, mountain and electric bikes

Excellent communication and customer service skills

Strong organisational and time management skills

A proactive attitude with the confidence to take ownership

High attention to detail

The ability to remain calm and organised in a fast-paced environment

A genuine passion for cycling

Availability on Saturdays is essential.

Ready to Join the Team?

While this position is advertised as full-time, we're happy to consider permanent part-time or casual employment for the right person. The most important thing is finding someone who shares our passion for bikes and enjoys delivering an outstanding customer experience.