Senior Bicycle Mechanic

Good Cycles; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Good Cycles in Melbourne is seeking a skilled Senior Bike Mechanic to combine advanced bike tech with outstanding customer service on the shop floor. You will work independently on repairs while integrating with a motivated team, configuring electronic groupsets, and using Hubtiger to log repairs and quotes.

With 3+ years of retail bike mechanic experience, you will mentor junior staff, maintain inventory, and support KPI targets across workshop and retail.

Qualifications

• 3+ years retail bike mechanic experience across road, hybrid and e-bikes.
• Strong knowledge of Shimano, SRAM components and electronic groupsets.
• Customer-facing retail experience and workshop management skills.
• Proven ability to mentor juniors and program trainees.
• Experience using Hubtiger or similar workshop software.

Responsibilities

• Complete in-store repairs and on-site workplace servicing to schedule.
• Diagnose and tune road, hybrid, and e-bikes across mechanical and electronic groupsets.
• Welcome customers and translate repair needs into quotes.
• Log job notes and progress in Hubtiger and notify customers when bikes are ready.
• Drive retail sales through product knowledge across bikes and accessories.
• Receive, barcode and merchandise parts and maintain inventory.
• Maintain opening/closing routines and workshop safety.
• Mentor junior mechanics and program participants.

Skills

Bike mechanics

Customer service

Workshop coordination

Mentoring

Tools

Hubtiger

POS system

Job description

Good Cycles bike shopdelivers high quality bicycle retail and servicing, workplace servicing, and micromobility solutions from our flagship CBD location, supporting everyday commuters, and cycling enthusiasts. We operate in an energetic, fast paced environment where technical precision in the workshop meets exceptional customer service on the retail floor.

We are looking for a skilled and versatile Senior Bike Mechanic who pairs advanced technical capability across road, hybrid, and e-bikes with outstanding people skills and deep industry product knowledge. In this role, you will work independently and self‑direct across your daily repair list while operating seamlessly as part of our multi‑faced team. Whether configuring electronic groupsets, booking in customer services using Hubtiger, or advising on commuter gear, you ensure every touchpoint is professional, efficient, and welcoming.

Partnering closely with store leadership, you will meet agreed workshop and retail KPIs, mentor junior team members and program trainees, and ensure the shop remains organised and accurately stocked. This role plays a vital part in providing a welcoming, inclusive shopfront that showcases Good Cycles' service quality and social mission.

Education and Experience

• 3+ years proven experience as a retail bicycle mechanic with solid capability across road, hybrid, and e-bikes.
• Strong technical expertise across Shimano, SRAM, and other major component brands, covering both mechanical and electronic groupsets.
• Deep product knowledge across the cycling industry, including components, accessories, commuting setups, and trends.
• Demonstrated track record in customer‑facing retail sales and service, meeting store operational targets and workshop KPIs.
• Proven ability to work independently, manage your own workbench efficiently, and prioritise tasks with minimal direct supervision.
• Practical experience using workshop management systems (Hubtiger or similar) to track repair workflows, alongside point of sale (POS) operation and inventory handling.
• Demonstrated ability or willingness to mentor, coach, and share practical skills with junior staff, apprentices, and program participants.
• Excellent interpersonal, verbal, and written communication skills with strong attention to detail.
• A genuine connection with Good Cycles' social mission of creating employment pathways for young people.

Objectives and Key Results

Deliver high quality mechanical servicing and repairs

• Complete in‑store repairs, assemblies, and on‑site workplace servicing safely, independently, and to schedule.
• Diagnose, repair, and tune road, hybrid, and e‑bikes across mechanical and electronic groupsets (Shimano, SRAM, etc.).

Provide excellent front of house customer service

• Welcome customers warmly and translate technical repair needs into clear, transparent quotes.
• Utilise Hubtiger (or similar workshop software) to log job notes, track repair progress, and notify customers when bikes are ready.
• Drive retail sales by leveraging deep product knowledge across bikes, components, and accessories.

Support inventory control and daily shop operations

• Receive, barcode, log, and merchandise parts, accessories, and complete bikes.
• Monitor workshop consumable levels, assist with stocktakes, and maintain accurate inventory counts.
• Adhere to opening/closing routines, cash handling procedures, and workshop safety standards.

Foster team collaboration and on‑the‑job coaching

• Provide patient, constructive guidance to junior mechanics, apprentices, and program participants.
• Model safe workshop habits, quality workmanship, and positive retail customer service.
• Maintain clear daily communication and handovers with store leadership and colleagues.

Key Stakeholders

• Store Manager / GM Good Bikes
• Retail & Workshop Teams
• Youth Employment Program participants and coaches
• Retail customers and commuter cycling community
• Parts suppliers and external distributors
• Good Cycles Marketing team

About Good Cycles

At Good Cycles, we believe that good business and doing good should not be separate ideas. As a purpose‑led social enterprise operating across metropolitan Melbourne, we prove this by delivering high‑quality commercial services that generate good, secure jobs for young people.

We create a supportive, inclusive workplace where commercial trade and real social impact go hand in hand. Every day, our teams work alongside young people facing barriers to employment, offering adult award wages, hands‑on mentorship, and the practical skills they need to build lasting careers. We bring this mission to life across four operational divisions:

• Good Cycles Bike Shop: Expert bike retail, workshop servicing, repairs, and tailored end‑of‑trip workplace servicing support that keep people and bikes moving.
• Good Spaces: Cleaner, safer, and better‑maintained places delivered by skilled commercial teams, specialising in large‑scale vegetation management, commercial landscape maintenance, and graffiti removal.
• Good Deliveries: Reliable, low‑emission logistics, specialist urban distribution, and practical waste collection services.
• Good People: Managed workforce partnerships and tailored labour solutions that connect values‑aligned employers with motivated, capable talent.

Every role across our business matters. Our profits go towards supporting young people who face barriers to employment through our Youth Employment Program and by creating jobs that deliver social and sustainable outcomes.

The Youth Employment Program

Our Youth Employment Program is designed to provide real paid work, structured training, coaching, and wrap‑around support. Working side by side with skilled industry professionals across our commercial divisions, young people gain technical expertise, grow their confidence, and establish lasting pathways toward a rewarding working life.