Service Advisor and Assistant Parts Interpreter

Holt's Auto Service; Swan Hill; On-site; AUD 65,000 - 75,000; Full time

Job summary

Holt's Auto Service in Swan Hill, Victoria, is seeking a full-time Service Advisor and Assistant Parts Interpreter. The role combines customer-facing service coordination with parts support, acting as the link between customers and service/parts teams to ensure a smooth journey from enquiry to job completion.

You will contact customers, provide estimates, schedule workshops, and assist with parts locating and ordering while maintaining professional customer communications and accurate records.

Qualifications

• Experience as a service advisor or customer service role in automotive industry or related field.
• Ability to explain technical information clearly to customers.
• Proficiency with computer systems and workshop software.
• Strong organisational and time-management skills.

Responsibilities

• Greet customers and receive vehicle enquiries, documenting details accurately.
• Schedule service appointments and coordinate workshop capacity.
• Provide customers with cost estimates and service recommendations.
• Communicate with service technicians to understand job requirements and provide progress updates.
• Assist parts interpreter in identifying and locating required automotive parts.
• Interpret parts diagrams and catalogues to support parts ordering.
• Assist with parts inventory coordination and ensure availability of common components.
• Process invoices, payments and documentation for completed services.
• Maintain accurate records of customer interactions, service history and parts transactions.
• Respond to customer enquiries via phone, email or in person with professionalism.
• Build and maintain positive customer relationships to encourage repeat business.

Skills

Customer service

Communication

Multitasking

Record-keeping

Driver's license

Tools

Workshop management software

Microsoft Office

Job description

Service Advisor and Assistant Parts Interpreter

Holt's Auto Service is seeking a Service Advisor and Assistant Parts Interpreter to join our team in Swan Hill, Victoria. This is a full-time position that combines customer-facing service coordination with technical parts support. In this role, you will be the vital link between our customers and our service and parts teams, ensuring a seamless experience from initial enquiry through to job completion. You will play a key part in maintaining our reputation for excellent customer service whilst supporting the smooth operation of our workshop and parts department.

Key responsibilities

• Greet customers and receive vehicle enquiries, documenting details accurately and professionally
• Schedule service appointments and coordinate workshop capacity to optimise efficiency
• Provide customers with cost estimates and service recommendations based on vehicle condition and diagnostic findings
• Communicate with service technicians to understand job requirements and provide customers with accurate progress updates
• Assist the parts interpreter in identifying and locating required automotive parts for jobs and customer requests
• Interpret parts diagrams, catalogues and technical documentation to support parts selection and ordering
• Assist with parts inventory coordination and ensure availability of commonly used components
• Process invoices, payments and documentation for completed services
• Maintain accurate record-keeping of customer interactions, service history and parts transactions
• Respond to customer enquiries via telephone, email and in person with professionalism and product knowledge
• Build and maintain positive customer relationships to encourage repeat business and referrals

What we're looking for

• Previous experience as a service advisor, customer service representative or similar role in the automotive industry or a related field
• Knowledge of automotive parts, systems and common service procedures, or willingness to develop this knowledge
• Strong communication skills with the ability to explain technical information clearly to customers
• Proficiency in using computer systems, workshop management software and Microsoft Office applications
• Ability to multitask and prioritise workload in a busy workshop environment
• Excellent organisational and time management skills
• Customer-focused mindset with a commitment to providing exceptional service
• Attention to detail and accuracy in record-keeping and documentation
• Professional appearance and demeanour
• A current valid driver's license
• Preferred: experience reading technical manuals, parts catalogues or experience in a parts department
• Preferred: familiarity with automotive diagnostics and terminology

What we offer

Holt's Auto Service is committed to supporting our team members with a competitive salary package and a positive workplace culture. We offer opportunities for professional development and training to help you progress your career within the automotive industry. We value work-life balance and provide a supportive team environment where your contributions are recognised and appreciated. As a full-time employee, you will receive employee benefits including superannuation contributions and the opportunity to be part of a trusted local business with strong community connections.

About us

Holt's Auto Service is an established automotive business based in Swan Hill, Victoria. We specialise in vehicle sales, comprehensive vehicle servicing, repairs and maintenance for a diverse clientele. With a reputation built on reliability, quality workmanship and customer care, we have become a trusted name in the local community. Our team of experienced technicians and support staff are dedicated to delivering excellent service and ensuring every customer leaves satisfied. We are committed to maintaining high standards of professionalism and integrity in all aspects of our business.