Service Advisor

Stillwell Motor Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Mortgage rates

Flexible work

Leave options

Learning and development

Community volunteering

Job summary

Westpac Group in Hornsby, NSW seeks a Customer Service Advisor to assist customers with everyday banking needs and inquiries. You will provide tailored solutions to meet customer requirements and identify opportunities to introduce banking products.

The role is full-time, 38 hours per week, Monday to Friday with Saturday shifts as needed. You will join a supportive team focused on delivering exceptional service and driving customer satisfaction.

Qualifications

• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Availability to work Monday to Friday from 8:30am – 4:30pm

Responsibilities

• Assist customers with their banking needs and everyday transactions.
• Provide support and accurate information for inquiries and requests.
• Identify opportunities to introduce customers to relevant banking products or services.
• Maintain a customer-facing role with strong communication and problem-solving skills.

Skills

Communication skills

Time management

Team collaboration

Customer focus

Job description

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Customer Service Advisor

Hornsby Westpac Group

Job Description

Description

Create your best future and join St George Hornsby, NSW branch as a Customer Service Advisor.

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

This is a full-time position working 38 hours per week, working Monday to Friday, 8.45am - 4.45pm, with the alternative Saturdays also required.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 8:30am – 4:30pm

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter